- Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty
- Accept & registers Service Calls/ Tickets
- Classify Service Calls/ Tickets according to the specified options (L1, L2 & L3)
- Collecting and documenting relevant data related to nature of issues
- Troubleshooting reported issues and routing tickets to appropriate groups
- Possess excellent communication and organizational skills, along with excellent interpersonal skills.
- Have demonstrated abilities to multi-task, including solid time management skills.
- This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.
- Shifts and/ or unusual hours are required to accommodate the needs of the business
Looking for 24/7 support team.
Skills Required
- Proficiency with ServiceNow, Slack, MS Office, JIRA, PagerDuty, Confluence
- Accepting and registering service calls/tickets
- Classifying tickets by level (L1, L2, L3)
- Collecting and documenting issue-related data
- Troubleshooting reported issues and routing to appropriate groups
- Excellent communication, organizational, and interpersonal skills
- Ability to multi-task and manage time effectively
- Provide L1 support and escalate when required
- Willingness to work shifts and unusual hours (24/7 support)
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
