The Role
Provide first- and second-level desktop support: troubleshoot Windows and basic Mac issues, install and repair hardware and printers, maintain tickets, work with vendors for A/V issues, perform preventative maintenance, and support AD/GPO, Office 365, MDM and enterprise security solutions.
Summary Generated by Built In
WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN ISTANBUL, TURKEY!
Excis is a global IT support leader globally, driven by innovation and collaboration.
We’re looking for a proactive Desktop Support Engineer to manage hardware,
software, and IT assets across multiple locations. Join us for a rewarding career in a
supportive, family-like environment where you’ll look forward to coming to work every
day.
- Client Presence: 190+ countries
- Team: 6,000+ Engineers
- Clients: 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual
achievements fuel team success. From solving complex IT challenges to celebrating
wins together, we put our people first.
Start your journey with Excis and grow with us!
Key Responsibilities:
- Deliver first and second-level technical support and resolve customer issues effectively.
- Maintain clear communication regarding issue status and resolution timelines.
- Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
- Maintain accurate ticket updates for all reported incidents.
- Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
- Provide basic support for Mac OS and Apple PC users.
- Install, upgrade, and troubleshoot printers and general computer hardware.
- Conduct routine preventative maintenance on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
- Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
- Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
- Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
- Perform additional duties as assigned by management.
Requirements
- Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
- Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
- Minimum of 18 months of hands-on IT experience in a support or technical role.
Proficient in:
- Windows 7–10 operating systems
- Microsoft Active Directory and Group Policy Objects (GPOs)
- Microsoft Office 365
- PC hardware installation, troubleshooting, and repair
- Enterprise antivirus solutions
- Helpdesk ticketing systems
Experience with:
- Mobile device management (iOS and Android)
- Enterprise encryption solutions
- Windows PC/laptop management via Active Directory
- Strong analytical and troubleshooting skills with a problem-solving mindset.
- Proven ability to multitask, set priorities effectively, and meet SLAs.
- Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
- Adaptable and flexible in a fast-paced, dynamic work environment.
- Willing to work off-hours or weekends when required for projects or emergency support.
Benefits
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth, continuous
learning, and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader who values innovation
and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in
Istanbul, Turkey and be at the forefront of IT support excellence!
Skills Required
- Bachelor's degree in Computer Science or related field or equivalent experience
- CompTIA A+ and Microsoft Certified Professional (MCP) or higher
- Minimum 18 months hands-on IT support or technical role experience
- Proficiency with Windows 7-10 (including installation, upgrade, troubleshooting)
- Proficiency with Microsoft Active Directory and Group Policy Objects (GPO)
- Proficiency with Microsoft Office 365 and Microsoft Office 2010
- PC hardware installation, troubleshooting, and repair
- Experience with enterprise antivirus solutions
- Experience using helpdesk ticketing systems and maintaining accurate ticket updates
- Basic support for Mac OS and Apple PC users
- Ability to use diagnostic tools to resolve network connectivity and workstation performance issues
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication and internal customer service skills
- Willingness to work off-hours or weekends for projects or emergency support
- Experience with Mobile Device Management (iOS and Android)
- Experience with enterprise encryption solutions
- Experience managing Windows PCs/laptops via Active Directory
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The Company
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
