- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Requirements:
i. Bachelor Degree or equivalent in Computer Science or related field.
ii. CompTIA A+, Microsoft Certified Professional (MCP) or better.
iii. Minimum of 18 months’ years of IT experience.
iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
v. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
vi. Proven analytical, troubleshooting and problem- solving skills.
vii. Proven ability to multi-task, effectively determine priorities and meet SLA’s.
viii. Excellent communication relationship-building and internal customer service skills.
ix. Adaptable and flexible in a fast-changing industry and work environment.
x. Willing to work off-hours and weekends when required for projects or emergency support.
Benefits
Skills Required
- Bachelor degree or equivalent in Computer Science or related field
- CompTIA A+ or Microsoft Certified Professional (MCP) or better
- Minimum of 18 months IT experience
- Experience with Windows 7-10, Windows XP, Microsoft Active Directory and GPOs
- Experience with MS Office 2010 and Office 365
- Experience with PC hardware installation and troubleshooting, printers, and peripheral repairs
- Experience with enterprise anti-virus solutions and helpdesk ticketing systems
- Mobile device management including iOS and Android, and enterprise encryption solutions
- Proven analytical, troubleshooting and problem-solving skills
- Ability to multi-task, prioritize effectively and meet SLAs
- Excellent communication, relationship-building and internal customer service skills
- Adaptable and flexible in a fast-changing environment
- Willingness to work off-hours and weekends when required
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
