WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to deliver hands-on technical support across hardware, software, and data center environments across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
Provide deskside and onsite support for Windows OS (7/10), MS Office, desktops, notebooks, printers, and handheld devices, including hands-and-feet support for network and data center equipment.
Troubleshoot and assist end users with mobile device setup, activation, and performance issues across iOS, Android, and BlackBerry devices.
Support conference room A/V equipment, Windows image build processes, SCCM deployments, and use remote connectivity tools (SMS, Bomgar, WebEx, Live Meeting, Windows Native tools).
Requirements
What You Need:
2–4 years of hands-on experience in deskside / onsite support with strong troubleshooting skills in Windows OS installation, MS Office, desktop hardware/software, and basic networking concepts.
Solid experience providing hands-and-feet support for network and data center equipment, including familiarity with Active Directory (user accounts, Exchange mailboxes, distribution lists).
Good knowledge of iOS/Android device support, Windows image build process, and SCCM deployments.
Strong customer service skills with excellent written and verbal communication abilities.
Basic understanding of audio/video equipment and conference room setup; remote desktop connectivity tool experience required.
Benefits
Why Join Us?
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Skills Required
- 2-4 years hands-on deskside/onsite support experience
- Experience with Windows OS installation (7/10) and MS Office
- Desktop hardware and software troubleshooting
- Basic networking concepts knowledge
- Hands-and-feet support experience for network and data center equipment
- Familiarity with Active Directory (user accounts) and Exchange mailboxes/distribution lists
- Experience supporting iOS, Android, and BlackBerry mobile devices
- Knowledge of Windows image build process and SCCM deployments
- Strong customer service skills with excellent written and verbal communication
- Basic understanding of audio/video equipment and conference room setup
- Experience with remote connectivity tools (SMS, Bomgar, WebEx, Live Meeting, Windows native tools)
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
