Jobs at Multitude

Perform risk-based IT audits to assess IT governance, risk management, controls, information security, business continuity, and regulatory compliance (including DORA). Identify weaknesses, recommend remediation, monitor remediation progress, prepare audit reports, and liaise with IT, InfoSec, and business stakeholders while ensuring audit standards and ethics are upheld.

Operate and improve GitHub-based CI/CD and developer tooling: build and maintain GitHub Actions pipelines and self-hosted runners, automate infrastructure and deployments, support developers with builds/tests/releases, administer GitHub Enterprise Cloud, and support cloud components (AKS, databases, key vaults). Introduce AI and automation to improve reliability, security, performance, and developer experience.

Design intuitive, consistent user interfaces for web and mobile using Figma; produce high-fidelity designs, prototypes and wireframes; maintain design systems; use analytics and session insights to identify UX issues; ensure accessibility (WCAG); collaborate with product managers and developers and iterate through design reviews.

Provide multi-channel customer support (chat, phone, email, messaging apps), handle sales upsells, assist with collections and loan servicing, resolve issues and escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes.

Coordinate SOC operations, manage incident lifecycles, maintain playbooks and documentation, facilitate cross-team communication, run exercises, track vulnerabilities and compliance, produce metrics and reports for leadership.

Oversee and test the Bank's AML/CFT program, update AML framework documents, perform transaction monitoring QA, handle escalations and investigations, prepare STRs, liaise with authorities and correspondent banks, and provide AML training and compliance support.

Review and investigate transaction monitoring alerts, document outcomes, escalate suspicious activity to Compliance, perform reconciliations, handle chargebacks, liaise with internal teams, maintain audit-ready records, and support daily financial operations and ticket tracking.

Provide multi-channel customer support (chat, phone, email, messaging), handle inquiries, resolve issues, assist with collections and loan servicing, identify sales opportunities through upselling/cross-selling, escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes to ensure a customer-centric, compliant experience.

Provide multi-channel customer support (chat, phone, email, messaging), assist with sales, collections, and loan servicing, resolve and escalate issues, maintain compliant records, and support GDPR, fraud, and quality processes while meeting revenue and service targets.

Provide multi-channel customer support (chat, phone, email, messaging), handle sales opportunities, assist with collections and loan servicing, resolve and escalate issues, maintain compliance and accurate records, and support quality, GDPR, and fraud processes while contributing to revenue and operational goals.

Lead daily customer-focused operations in Cebu, owning KPIs/SLAs, optimizing processes, managing workforce and teams, driving performance improvements, and coordinating with stakeholders to ensure quality and efficiency.

Own and resolve complex production incidents for loan-handling applications, perform root cause analysis, optimize monitoring, collaborate with business and development teams, document processes, support deployments and hotfixes, and mentor junior staff to improve system reliability and user experience.

Lead and scale onboarding and customer support for high-growth fintech clients, owning end-to-end execution, process design, risk assessments (CRA/EDD), transaction monitoring support, automation/AI improvements, stakeholder alignment, and team performance management.

Develop and maintain backend web applications using pure PHP 8+. Design and implement APIs, work with PostgreSQL, debug and optimize systems, participate in code reviews, maintain legacy PHP systems, and contribute to architecture and security improvements.

Review, investigate, document, and escalate transaction monitoring alerts and suspicious activity. Perform reconciliations, daily financial operations, chargeback handling, and system verifications. Liaise with Compliance, Customer Operations, Payments, and other teams to close cases, maintain audit-ready records, track JIRA tickets, and ensure policies and operational controls are followed.

Design, build, and operate production-grade Databricks data pipelines and Lakehouse data models using SQL, Python, and PySpark. Implement ELT/ETL patterns, data quality checks, Unity Catalog governance, performance optimization, monitoring, and documentation while collaborating with stakeholders.

Manage daily accounting operations (invoices, accruals, payments, payroll), prepare monthly financial reports, ensure IFRS and Slovak GAAP compliance, handle VAT/income tax filings and audits, collaborate with external accountants, and drive accounting process improvements.

Build and productionize end-to-end ML solutions for fintech use cases (credit scoring, fraud, collections). Own data pipelines, feature engineering, model development, deployment with Azure ML, monitoring, A/B testing, and explainability to meet regulatory requirements while collaborating with product and engineering stakeholders.

Analyze business and technical inputs to design functional and architectural solutions aligned with company architecture. Create API specifications, sequence and BPMN diagrams, and translate epics/user stories into implementation tasks. Collaborate with product owners, architects, developers, testers and third parties, support development and testing, maintain central documentation, and ensure end-to-end ownership and quality of delivered solutions.

Analyze business and technical inputs to design functional and architectural solutions, produce API/sequence/BPMN specifications, coordinate with product owners, developers, testers and architects, ensure clarity of epics/user stories, assist development and testing, and maintain central documentation.