Jobs at Multitude

Define and deliver payments product features by translating business needs into user stories, prioritizing a backlog, coordinating development and launches, supporting integrations with banks and payment providers, monitoring KPIs, and working with engineering, operations, risk, compliance and finance to resolve payment issues and improve flows.

Provides multilingual, multichannel customer support across chat, phone, email, and messaging platforms. Guides customers through products and processes, resolves standard issues, identifies sales opportunities, and supports upselling. Assists with payment reminders, repayment arrangements, loan servicing, complaints, fraud escalation, and collections documentation while maintaining regulatory compliance, accurate records, and high service quality.

Develop, customize, and maintain Drupal websites and web applications. Build modules and themes, integrate APIs, collaborate with designers, conduct code reviews, optimize performance and security, troubleshoot issues, manage deployments and updates, and maintain technical documentation.

Provides multilingual customer support across chat, phone, email, WhatsApp, and Messenger. The role resolves customer issues, guides users through products and processes, identifies sales opportunities, supports collections and loan servicing, documents interactions, and escalates complaints, fraud, and complex cases while maintaining compliance and service quality.

Provides strategic legal support across multiple jurisdictions for a fintech bank. Responsibilities include drafting and negotiating agreements, supporting commercial engagements, monitoring regulations, developing policies, managing legal risks and complaints, advising on payment services, consumer credit, employment law and data protection, and coordinating external counsel.

Coordinate SOC operations, manage incident lifecycles, maintain playbooks and documentation, facilitate cross-team communication, run exercises, track vulnerabilities and compliance, produce metrics and reports for leadership.

Provide multi-channel customer support (chat, phone, email, messaging apps), handle sales upsells, assist with collections and loan servicing, resolve issues and escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes.

Provides advisory support for Latvian complaints and disputes within a financial services organization. Reviews escalated cases, assists with investigations and documentation, supports regulatory and legal interactions, identifies complaint trends, and recommends process improvements. The role requires knowledge of Latvian financial services and complaint-handling practices, fluency in Latvian and English, strong analytical and organizational skills, and careful handling of confidential customer matters.

Provides multilingual customer support across chat, phone, email, WhatsApp, and Messenger. Guides customers through products and processes, resolves issues, manages escalations, and follows up on complaints or applications. Supports sales conversion and revenue targets while maintaining accurate records and adhering to compliance, GDPR, fraud detection, and quality standards. Uses CRM systems and digital communication tools in a fast-paced environment.

Oversee and test the Bank's AML/CFT program, update AML framework documents, perform transaction monitoring QA, handle escalations and investigations, prepare STRs, liaise with authorities and correspondent banks, and provide AML training and compliance support.

Support and maintain the Information Security Management System, perform ICT risk assessments, manage compliance with frameworks (ISO27001, NIST, GDPR, DORA, PCI-DSS), coordinate audits and evidence collection, conduct third-party security assessments, track remediation, and collaborate with IT, Legal, Risk, and Operations to promote security governance and reporting.

Provide multi-channel customer support (chat, phone, email, messaging), handle inquiries, resolve issues, assist with collections and loan servicing, identify sales opportunities through upselling/cross-selling, escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes to ensure a customer-centric, compliant experience.

Provide multi-channel customer support (chat, phone, email, messaging), assist with sales, collections, and loan servicing, resolve and escalate issues, maintain compliant records, and support GDPR, fraud, and quality processes while meeting revenue and service targets.

Design and build a loan management system end-to-end (Java/Spring backend, React UIs). Deliver production-grade code with high test coverage and observability, use AI coding assistants, own features across stack (Kafka, REST, UI), write and refine specs in JIRA, and ensure secure, maintainable, distributed-systems-ready implementations in a regulated lending context.

Analyze business and technical inputs to design functional and architectural solutions aligned with company architecture. Create API specifications, sequence and BPMN diagrams, and translate epics/user stories into implementation tasks. Collaborate with product owners, architects, developers, testers and third parties, support development and testing, maintain central documentation, and ensure end-to-end ownership and quality of delivered solutions.

Lead development and evolution of the BNPL platform, translating business strategy into technical specifications, roadmaps, and delivery plans. Own end-to-end BNPL product and operations including merchant onboarding, checkout integration, credit decisioning, repayments, collections, reconciliation, reporting, and partner performance. Manage cross-functional initiatives with Engineering, Product, Risk, Compliance, Operations, and external partners to ensure scalability, compliance, and commercial success.

Provide multi-channel customer support (chat, phone, email, messaging), handle sales opportunities, assist with collections and loan servicing, resolve and escalate issues, maintain compliance and accurate records, and support quality, GDPR, and fraud processes while contributing to revenue and operational goals.

Provide multi-channel customer support (chat, phone, email, WhatsApp, Messenger), assist with sales/upsell, handle collections and basic loan servicing, escalate complex cases, and maintain compliance and accurate records. Support revenue targets while ensuring GDPR, fraud detection, and quality standards.

Build and improve internal platform capabilities, infrastructure-as-code, CI/CD pipelines, and deployment automation. Partner with product teams to enhance developer experience, reliability, scalability, and security through reusable tooling, standards, and documentation.

Provide multi-channel customer support (chat, phone, email, WhatsApp, Messenger), resolve issues, escalate complex cases, maintain accurate records, support GDPR/fraud and compliance processes, and identify sales opportunities to help meet revenue targets while using CRM tools.