Jobs at Multitude

Manage daily workplace operations, facilities, vendors, security, and reception. Oversee procurement, contracts, budgets, OHS and safety drills. Coordinate events, travel, onboarding, wellbeing and branding/content. Serve as vendor and landlord liaison, ensure quality service delivery, and maintain documentation to support a positive employee experience.

Own and resolve complex production incidents for loan-handling applications, perform root cause analysis, optimize monitoring, collaborate with business and development teams, document processes, support deployments and hotfixes, and mentor junior staff to improve system reliability and user experience.

Coordinate SOC operations, manage incident lifecycles, maintain playbooks and documentation, facilitate cross-team communication, run exercises, track vulnerabilities and compliance, produce metrics and reports for leadership.

Provide multi-channel customer support (chat, phone, email, messaging apps), handle sales upsells, assist with collections and loan servicing, resolve issues and escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes.

Provides advisory support for Latvian complaints and disputes within a financial services organization. Reviews escalated cases, assists with investigations and documentation, supports regulatory and legal interactions, identifies complaint trends, and recommends process improvements. The role requires knowledge of Latvian financial services and complaint-handling practices, fluency in Latvian and English, strong analytical and organizational skills, and careful handling of confidential customer matters.

Lead group brand, marketing and event activities for international conferences and digital channels. Plan and execute conference participation, manage booths and materials, coordinate executive communications and LinkedIn content, support business development and stakeholder coordination across business units to maximise commercial impact.

Designs and delivers scalable learning programs for Customer Operations, including onboarding, compliance, service, systems, and leadership training. Identifies skill gaps, creates learning materials and job aids, maintains training content, facilitates workshops and engagement initiatives, collaborates with subject matter experts, and measures effectiveness through KPIs, feedback, and performance data. The role also explores government and EU training funding opportunities.

Provides multilingual customer support across chat, phone, email, WhatsApp, and Messenger. Guides customers through products and processes, resolves issues, manages escalations, and follows up on complaints or applications. Supports sales conversion and revenue targets while maintaining accurate records and adhering to compliance, GDPR, fraud detection, and quality standards. Uses CRM systems and digital communication tools in a fast-paced environment.

Oversee and test the Bank's AML/CFT program, update AML framework documents, perform transaction monitoring QA, handle escalations and investigations, prepare STRs, liaise with authorities and correspondent banks, and provide AML training and compliance support.

Support and maintain the Information Security Management System, perform ICT risk assessments, manage compliance with frameworks (ISO27001, NIST, GDPR, DORA, PCI-DSS), coordinate audits and evidence collection, conduct third-party security assessments, track remediation, and collaborate with IT, Legal, Risk, and Operations to promote security governance and reporting.

Own and scale AI-driven self-service by improving AI bots and email automation, increasing self-service usage, reducing escalations, optimising Help Centre content for automation, and aligning Salesforce Service Cloud flows with CX initiatives using data-driven insights.

Provide multi-channel customer support (chat, phone, email, messaging), handle inquiries, resolve issues, assist with collections and loan servicing, identify sales opportunities through upselling/cross-selling, escalate complex cases, maintain compliance and accurate records, and support GDPR and fraud processes to ensure a customer-centric, compliant experience.

Provide multi-channel customer support (chat, phone, email, messaging), assist with sales, collections, and loan servicing, resolve and escalate issues, maintain compliant records, and support GDPR, fraud, and quality processes while meeting revenue and service targets.

Lead and scale onboarding and customer support for high-growth fintech clients, owning end-to-end execution, process design, risk assessments (CRA/EDD), transaction monitoring support, automation/AI improvements, stakeholder alignment, and team performance management.

Manage day-to-day operations of the Stockholm office including facilities, supplies, IT equipment, onboarding, visitor and mail handling, event coordination, and basic finance support (invoice processing). Ensure compliance with GDPR and safety, act as primary contact for vendors, and handle administrative requests independently.

Define and deliver payments product features by translating business needs into user stories, prioritizing a backlog, coordinating development and launches, supporting integrations with banks and payment providers, monitoring KPIs, and working with engineering, operations, risk, compliance and finance to resolve payment issues and improve flows.

Design and build a loan management system end-to-end (Java/Spring backend, React UIs). Deliver production-grade code with high test coverage and observability, use AI coding assistants, own features across stack (Kafka, REST, UI), write and refine specs in JIRA, and ensure secure, maintainable, distributed-systems-ready implementations in a regulated lending context.

Lead ICT governance, risk and compliance by owning frameworks, policies, risk registers and audits. Ensure regulatory compliance (DORA, NIS2, EU AI Act, GDPR), manage ICT KPIs/KRIs, oversee ITSM processes, third‑party and AI governance, coordinate audits, and liaise with business units, auditors and regulators to drive remediation and operational resilience.

Analyze business and technical inputs to design functional and architectural solutions aligned with company architecture. Create API specifications, sequence and BPMN diagrams, and translate epics/user stories into implementation tasks. Collaborate with product owners, architects, developers, testers and third parties, support development and testing, maintain central documentation, and ensure end-to-end ownership and quality of delivered solutions.

Lead development and evolution of the BNPL platform, translating business strategy into technical specifications, roadmaps, and delivery plans. Own end-to-end BNPL product and operations including merchant onboarding, checkout integration, credit decisioning, repayments, collections, reconciliation, reporting, and partner performance. Manage cross-functional initiatives with Engineering, Product, Risk, Compliance, Operations, and external partners to ensure scalability, compliance, and commercial success.