Jobs at Multitude

Provide multi-channel customer support (chat, phone, email, messaging), handle sales opportunities, assist with collections and loan servicing, resolve and escalate issues, maintain compliance and accurate records, and support quality, GDPR, and fraud processes while contributing to revenue and operational goals.

Lead daily customer-focused operations in Cebu, owning KPIs/SLAs, optimizing processes, managing workforce and teams, driving performance improvements, and coordinating with stakeholders to ensure quality and efficiency.

Own and resolve complex production incidents for loan-handling applications, perform root cause analysis, optimize monitoring, collaborate with business and development teams, document processes, support deployments and hotfixes, and mentor junior staff to improve system reliability and user experience.

Provide strategic legal support across jurisdictions: draft, review and negotiate agreements; advise on payments, consumer credit, employment and data protection; monitor regulation; draft policies; manage legal risks and complaints; coordinate external counsel and support commercial transactions.

Lead and scale onboarding and customer support for high-growth fintech clients, owning end-to-end execution, process design, risk assessments (CRA/EDD), transaction monitoring support, automation/AI improvements, stakeholder alignment, and team performance management.

Develop and maintain backend web applications using pure PHP 8+. Design and implement APIs, work with PostgreSQL, debug and optimize systems, participate in code reviews, maintain legacy PHP systems, and contribute to architecture and security improvements.

Review, investigate, document, and escalate transaction monitoring alerts and suspicious activity. Perform reconciliations, daily financial operations, chargeback handling, and system verifications. Liaise with Compliance, Customer Operations, Payments, and other teams to close cases, maintain audit-ready records, track JIRA tickets, and ensure policies and operational controls are followed.

Design, build, and operate production-grade Databricks data pipelines and Lakehouse data models using SQL, Python, and PySpark. Implement ELT/ETL patterns, data quality checks, Unity Catalog governance, performance optimization, monitoring, and documentation while collaborating with stakeholders.

Manage daily accounting operations (invoices, accruals, payments, payroll), prepare monthly financial reports, ensure IFRS and Slovak GAAP compliance, handle VAT/income tax filings and audits, collaborate with external accountants, and drive accounting process improvements.

Build and productionize end-to-end ML solutions for fintech use cases (credit scoring, fraud, collections). Own data pipelines, feature engineering, model development, deployment with Azure ML, monitoring, A/B testing, and explainability to meet regulatory requirements while collaborating with product and engineering stakeholders.

Analyze business and technical inputs to design functional and architectural solutions aligned with company architecture. Create API specifications, sequence and BPMN diagrams, and translate epics/user stories into implementation tasks. Collaborate with product owners, architects, developers, testers and third parties, support development and testing, maintain central documentation, and ensure end-to-end ownership and quality of delivered solutions.

Originates and grows secured lending relationships across European markets (primarily NBFIs), leading deal qualification, structuring, and end-to-end execution. Manages post-close client relationships, coordinates internal stakeholders for approvals and closings, maintains pipeline discipline, and contributes to origination playbooks and market intelligence. Regular travel across Europe and cross-border transaction experience required.

Analyze business and technical inputs to design functional and architectural solutions, produce API/sequence/BPMN specifications, coordinate with product owners, developers, testers and architects, ensure clarity of epics/user stories, assist development and testing, and maintain central documentation.

Develop, customize, and maintain Drupal 8/9/10 websites. Build modules and themes (Twig), integrate RESTful APIs, optimize performance and security, perform code reviews, troubleshoot issues, manage deployments and updates, and write technical documentation while collaborating with designers and backend developers.

Lead development and evolution of the BNPL platform, translating business strategy into technical specifications, roadmaps, and delivery plans. Own end-to-end BNPL product and operations including merchant onboarding, checkout integration, credit decisioning, repayments, collections, reconciliation, reporting, and partner performance. Manage cross-functional initiatives with Engineering, Product, Risk, Compliance, Operations, and external partners to ensure scalability, compliance, and commercial success.

Lead group brand, marketing and event activities for international conferences and digital channels. Plan and execute conference participation, manage booths and materials, coordinate executive communications and LinkedIn content, support business development and stakeholder coordination across business units to maximise commercial impact.

Develop high-performance financial products using Java 21 and the Spring ecosystem. Build REST APIs and asynchronous messaging, ensure code quality via reviews, tests and static analysis, monitor performance with APM tools, troubleshoot production issues, and collaborate with architects and team members to propose technical improvements.

Respond to multi-channel customer inquiries, resolve issues, support sales and collections, escalate complex cases, maintain compliance (GDPR, fraud), and keep accurate interaction records while contributing to revenue through upsell and cross-sell opportunities.

Provide multi-channel customer support (chat, phone, email, WhatsApp, Messenger), resolve issues, escalate complex cases, maintain accurate records, support GDPR/fraud and compliance processes, and identify sales opportunities to help meet revenue targets while using CRM tools.

Owner of AI-driven self-service: optimize AI bots and prompt engineering, build AI email auto-replies, improve containment and reduce escalations, grow self-service usage, maintain AI-ready help content, optimize Salesforce Service Cloud flows and integrations, and convert customer and behavioral data into measurable CX improvements.