Location Overview
Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman’s first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.
Location Overview
Join our team in Amanpuri. Soundtracked by the whispers of coconut palms and the sighs of the Andaman Sea, Aman’s first resort, Amanpuri, presides over its own peninsula, promising guests space, serenity, an idyllic white-sand beach, exceptional restaurants and a Holistic Wellness Centre.
The Learning & Development and Quality Manager supports the implementation of training and development programs to enhance the performance and service standards of the hotel. This role fosters individual and team growth, delivers key learning initiatives, assists in quality assurance processes, and drives engagement through cultural and organizational development. As a brand ambassador, the Learning & Development and Quality Manager exemplifies and reinforces the “Aman way-of-life” through our values, spirit, and service culture.
Responsibilities
- Support the development and execution of the annual training strategy in collaboration with department heads.
- Assist in quality assurance processes and analyze performance data to recommend practical learning solutions that enhance service standards.
- Support talent development initiatives, including onboarding, engagement surveys, performance reviews, and leadership familiarization plans.
- Partner with department leaders to align training with operational needs and ensure consistent departmental training delivery.
- Facilitate core learning programs such as Orientation (First Journey), Train-the-Trainer, Brand & SEVA, service skills, and supervisory development, including refresher sessions.
- Maintain accurate training records, monitor mandatory training completion, and ensure compliance with local regulations.
- Support Corporate Learning Programs (e.g., ELEVATE, IGNITE), coordinate internship and cross-training initiatives, and assist in managing the L&D budget effectively.
Qualifications
- 2+ years’ experience in L&D, preferably within a luxury service environment
- Bachelor’s Degree or related in Tourism, Hospitality, Business Administration or Human Resources
- Hospitality experience required, with previous operational experience in hotels preferred
- Fluent in English & Excellent communication, presentation, and people management skills
- Familiarity of modern learning and development tools, technology and techniques
- Positive attitude, committed to high levels of internal and external customer service, both written and verbal
- Strong flexibility and resiliency skills to adapt to various work situations and high pressure situations
Skills Required
- 2+ years experience in Learning & Development
- Experience in luxury service environment
- Bachelor's degree in Tourism, Hospitality, Business Administration, or Human Resources
- Hospitality experience
- Operational experience in hotels
- Fluent in English
- Excellent communication, presentation, and people management skills
- Familiarity with modern learning and development tools and techniques
- High internal and external customer service orientation
- Flexibility and resiliency under pressure
What We Do
t Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Investing in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurturing pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Acting like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrating communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner
