Indium

L 2.5 Support Engineer

Reposted One Month Ago

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Hyderabad, Telangana, IND

In-Office

Senior level

Artificial Intelligence • Big Data • Cloud • Analytics • Business Intelligence • Generative AI • Big Data Analytics

The Role

Provide L2.5 production support for Investment Management platforms: manage incident response, troubleshoot and resolve issues within SLAs, support integrations (Aladdin/SimCorp/Calypso/FactSet), maintain system stability and data flows, work on API integrations and data pipelines, and participate in 24x7 on-call rotation.

Summary Generated by Built In

Job Title: L2.5 Support Engineer – IM Platform

Experience: 5+ Years

Job Description:

• Provide L2.5 production support for Investment Management (IM) platforms

• Manage incident response, troubleshooting, and resolution within defined SLAs

• Support integrations with systems like Aladdin, SimCorp, Calypso, FactSet, or similar platforms

• Monitor and maintain system stability, performance, and data flows

• Work with API integrations and data pipelines across systems

• Participate in 24x7 on-call support rotation

Required Skills:

• Strong domain expertise in Investment Management / Capital Markets (mandatory)

• Experience with IM platforms or similar systems (Aladdin experience not mandatory)

• Minimum 2+ years in L2.5 production support

• Knowledge of data engineering concepts and API management

• Exposure to Python or PL/SQL scripting

• Familiarity with Kubernetes

• Understanding of SDLC processes, Git/Bitbucket, and test automation

Soft Skills:

• Strong problem-solving and analytical skills

• Good communication and stakeholder management

Skills Required

Domain expertise in Investment Management / Capital Markets
Experience with Investment Management platforms or similar systems
Minimum 2+ years in L2.5 production support
Knowledge of data engineering concepts and API management
Exposure to Python or PL/SQL scripting
Familiarity with Kubernetes
Understanding of SDLC processes, Git/Bitbucket, and test automation
Participation in 24x7 on-call support rotation
Strong problem-solving and analytical skills
Good communication and stakeholder management

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The Company

HQ: Westerville, OH

5,000 Employees

Year Founded: 1999

What We Do

Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology. We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact. With 5000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology—driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.