KYC Operations Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

In this role, you will strategically guide the Due Diligence Team to achieve operational goals and maximize business impact. The primary focus will be on people development, processes enhancement, and productivity management.  Your overall objective is to analyze data, behaviors, maintain morale, and drive for sustainable results that are aligned with the KYC Department’s strategy and goals.

Duties and responsibilities:

• Evaluate your team’s performance, both on an individual and team level ensuring team members adhere to company and department policies while achieving their individual and team goals.
• Develop and maintain team performance metrics consistent with the KYC department goals, and track performance of said goals. 
• Have regular individual performance and morale discussions with all your team members at least twice per month.
• Foster an inclusive and engaging environment to ensure the morale and productivity of your team.
• Contribute to the growth of your team through forecasting, strategizing and hiring.
• Bring a client-focused and holistic approach to decision making to identify the root cause of issues.
• Manage several projects simultaneously with a sense of urgency while working with partners and stakeholders.
• Identify strategies to continually improve the client experience and ensure your team strives for the highest standards of performance
• Liaison with cross teams to ensure procedures are up to date, negotiating where possible to ensure the client experience is prioritized while adhering to regulatory requirements.
• Deliver key measurables in a timely, professional and ethical manner to ensure dependability and sustainability of results.
• Drive continuous improvements to quality of data, productivity reporting and associated metrics to improve and maximize the KYC strategy.
• As needed, represent the Due Diligence team in multiple forums, internally and externally, to provide transparency on initiatives.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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