The KYC Operations Senior Group Manager a senior management-level position responsible for accomplishing results through the management of a team or department to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to drive the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
What you’ll do
- Oversee Global Screening Operations (GSO) to manage and disposition Sanctions and Anti-Money Laundering (AML) screening alerts (real-time, batch, and re-screening) across Services, Markets, Banking, USCC, and Wealth.
- Direct the Enterprise-Wide Review (EWR) team to identify client profiles across KYC systems and business lines, ensuring holistic Client Due Diligence (CDD) reviews are completed for high-risk clients.
- Oversees the SMB KYC Name Screening Centralized unit, responsible for processing batch screening work-items within the Citi KYC system.
- Serve as the Senior Lead for screening operational risk management and regulatory commitments, providing global leadership for cross-sector AML programs by strengthening controls, escalating key risks, and ensuring regulatory-aligned execution for the functions managed.
- Lead the design and implementation of global operational capacity and productivity framework to ensure an effective and sustainable end-to-end KYC process across the KYC Business Support Unit (BSU) and ensure global compliance with KYC standards
- Develop, manage, and continuously optimize productivity strategies in accordance with global standards and partner with business and Compliance to ensure throughput is accurately reflected
- Work with global operational teams to set productivity targets at a global, regional, hub, satellite, team lead and individual level
- Lead impact analysis assessment sessions related to technology change requirements, operational procedures and processes, Citi external clients, Business Risk and Controls, etc.
- Ensure adequate capacity planning/workload prioritization across Regional BSU Hubs and Satellites relative to identified targets, SLAs and Regulatory commitments and participate in management forums for establishing vision and setting management strategy relating to the KYC Program
- Lead AML KYC projects and transformation programs that improve operational productivity, manage critical project activities, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams / KYC commitments
What we’ll need from you
- 15+ years of experience in relevant field
- Master's degree preferred
- Proven experience in managing and leading large teams, including direct reports and potentially multiple sub-teams.
- Demonstrated ability to operate at a senior level, influencing stakeholders and driving strategic initiatives.
- Experience in leading and executing complex projects, particularly those related to regulatory compliance, process improvement, or system enhancements.
- Strong understanding of financial crime risks, including money laundering, terrorist financing, sanctions, and fraud. Ability to conduct robust risk assessments.
- Capacity to develop and implement long-term strategies for KYC operations and compliance.
- Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
- Excellent verbal and written communication skills to articulate complex issues to senior management, regulators, and team members.
- Proven ability to build and maintain effective relationships with internal and external stakeholders, including business units, legal, compliance, internal audit, and regulators.
- A track record of identifying inefficiencies and implementing effective solutions to streamline KYC operations.
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 15+ years of experience in relevant field
- Master's degree preferred
- Proven experience in managing and leading large teams
- Demonstrated ability to operate at senior level
- Experience in leading complex projects related to regulatory compliance
- Strong understanding of financial crime risks
- Capacity to develop long-term strategies for KYC operations
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to build effective relationships with stakeholders
- A track record of identifying inefficiencies in KYC operations
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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