The KYC Operations Manager is an intermediate management-level position responsible for providing leadership and direction to a team providing Anti-Money Laundering (AML) monitoring, governance, and oversight. The core objective is to manage and develop a dedicated internal Know Your Client (KYC) program, ensuring compliance with all regulatory and policy standards. This role is integral to the firm's Anti-Money Laundering (AML) monitoring, governance, and regulatory reporting framework. The ideal candidate will be a subject matter expert who operates with a high degree of autonomy, drives process improvements, and ensures the firm's adherence to the highest standards of compliance and ethical conduct.
Responsibilities:
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Oversight and Quality Assurance: Perform comprehensive quality assurance checks on existing processes and recommend enhancements.
- Stakeholder Engagement and Reporting: Liaise effectively with internal and external stakeholders to manage exceptions and produce detailed Management Information System (MIS) reports.
- Process and Transformation Leadership: Lead and manage key projects, including the development of project plans, execution of risk analyses, and delivery of weekly progress updates to senior management. Drive transformation initiatives aimed at re-engineering and optimizing KYC processes.
- AI and Technology Integration: Utilize and promote the use of AI-powered tools and technologies to enhance the effectiveness and efficiency of AML monitoring, data analysis, and KYC operations.
- Subject Matter Expertise: Serve as a Subject Matter Expert (SME) on KYC and AML matters, providing guidance and support to senior stakeholders and junior team members.
- Risk Management and Compliance: Proactively assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
- Autonomy and Judgment: Operate with a limited level of direct supervision, exercising independent judgment and autonomy in decision-making.
Qualifications:
- 12+ years of experience in KYC/AML process, compliance, operations, risk & control functions but also able to work independently, with exceptional written and verbal communication skills
- Ability to manage multiple stakeholders across levels, businesses, and geographies
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
- Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
- Proficient in handling urgent and escalation cases and manage internal team expectations
- Proficient in Microsoft Office Applications
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor's degree/University degree or equivalent experience.
- CAMS Certification preferred
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 12+ years of experience in KYC/AML process, compliance, operations, risk & control functions
- Ability to manage multiple stakeholders across levels, businesses, and geographies
- Experience operating in a structured, high volume, time-sensitive, high-risk environment
- Experience handling urgent and escalation cases and managing internal team expectations
- Proficient in Microsoft Office Applications
- Exceptional written and verbal communication skills
- Bachelor's degree or equivalent experience
- CAMS Certification
- Experience leading projects, performing risk analyses, and producing senior management progress updates
- Experience with KYC quality assurance, controls, and governance
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
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