KYC Operations Manager (Maternity Cover)

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Warsaw, Warszawa, Mazowieckie, POL
In-Office
Fintech • Financial Services
The Role

Responsibilities:

  • Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Provide people management and development responsibilities and ensure team service level standards are met
  • Liaise with Compliance department and senior management within business units supported
  • Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
  • Ensuring a high level of quality before cases are finalized
  • Acts as SME to senior stakeholders and /or other team members

Qualifications:

  • 5-8 years of relevant experience
  • Bachelor's degree/University degree
  • Ability to work under time pressure and without supervision
  • Excellent interpersonal, communication and stakeholder management skills
  • Fluent English
  • Strong Analytical and problem - solving skills
  • Empathy and ability to positively influence team morale

We offer:

  • International working environment at the office
  • Unique type of role on Polish market – with the largest scale and biggest international clients
  • A number of other financial and non-financial benefits (Medicover, MultiSport, private pension plan, life insurance etc.)
  • A chance to develop your own career across a number of diverse, growing functions
  • Great atmosphere in our offices
  • Constant development opportunities with an access to unlimited number of trainings

#KG1

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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HQ: Kwun Tong, Kowloon
223,850 Employees

What We Do

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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