KYC Associate

What you'll do:

• Manage day-to-day e-KYC and KYB verification processes, handling hundreds of customer and business onboarding submissions daily.
• Conduct thorough CDD/EDD on both retail and business accounts, ensuring completeness, accuracy, and compliance with internal and regulatory policies.
• Assess and assign risk levels to customers and business entities, escalating suspicious or high-risk cases for further review.
• Own the onboarding experience from a compliance lens, helping streamline and improve workflows for faster and safer customer activation.
• Support the development and enforcement of internal KYC/KYB policies and procedures, ensuring operational consistency and regulatory alignment.
• Identify pain points in the onboarding and verification processes; work with Product, Compliance, and
• Engineering to implement process improvements.
• Assist with audits and regulatory reporting related to onboarding and KYC/KYB activities.
• Serve as a senior quality checker, mentoring junior analysts and monitoring adherence to SLAs and quality benchmarks.
• Stay up to date with evolving AML/KYC regulations, fraud trends, and fintech compliance best practices.
• Ensure the secure handling and protection of all customer and business data in line with privacy and confidentiality standards.
• Perform other duties as assigned to support compliance, operational excellence, and business objectives.

What we expect from you:

• 1-2 years of experience in KYC and KYB, with strong exposure to e-KYC operations in a fintech, digital bank, lending companies, or high-growth financial services environment.
• Demonstrated experience in customer and business onboarding, with a focus on high-volume operational environments.
• Deep understanding of KYC/CDD/EDD frameworks, AML guidelines, and regulatory compliance requirements (preferably within the APAC region)
• Familiarity with KYB documentation, entity verification, UBO identification, and risk profiling for businesses.
• Bachelor’s degree in Business, Finance, Legal Studies, or a related field
• Excellent attention to detail and risk assessment skills.
• Proficient in Google Workspace (Sheets, Docs, Slides); knowledge of onboarding platforms, CRM systems, or KYC tools is a plus.
• Clear and concise communicator in both English and Filipino, able to explain compliance requirements to internal teams and customers.
• Strong organizational skills, capable of multitasking under pressure in a fast-paced, high-growth environment.
• Discreet, trustworthy, and committed to handling sensitive information with integrity.
  Amenable to shifting schedule (morning, mid-shift and graveyard shifts)