Knowledge Specialist

About DeleteMe, The Online Privacy Company

DeleteMe is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and what other people see about them online.

DeleteMe is a rapidly growing SaaS privacy business operating globally and remotely / WFH – we are the emerging leader based on # customers and $ revenues in a fast-growing nascent category of consumer and enterprise security Privacy Services. What we do - our mission - matters because we are restoring a sense of privacy, fairness, and control of personal data in the possession of others. Easier, simpler, control underpinned by a suite of new data privacy laws being passed worldwide will play a part in greater personal security, and freedom, and in stronger democracies in an era where data collection is at unprecedented levels. This is what our work and brand stand for and we are building a large, sustainable, for-profit business to catalyze this. We have strong B2C and B2B businesses with respective product offerings informed by feedback from an active customer base growing between 30% and 200% year/year. DeleteMe is well-capitalized: profitable for the last three years with an 8-figure balance sheet and large-scale venture firms as investors.

DeleteMe is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Summary

DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As our first Research and Knowledge Specialist, you’ll work with the Head of Privacy Operations to build out a brand new function within the team. That Knowledge function will elevate our service organization, enriching our knowledge of Online Privacy, educating DeleteMe’s members about their rights and advancing our mission of restoring a sense of fairness, privacy, and control to personal data used in the digital world.

Job Responsabilities

• Deliver extensive research on focus areas including data brokers, digital privacy legislation and data sources across the internet
• Responsibility for implementing DeleteMe ‘voice’ and consistency of content and style across all of Privacy Operations outbound communications
• Work with management team to rebuild Privacy Operations Knowledge Base, standardizing process and documentation
• Collaborate with Support team on rebuilding Customer Help Center to deliver better self help for DeleteMe’s members
• Become ‘trusted expert’ on online privacy, serving as POC for questions around privacy rights and legislation
• Lead impactful projects to deliver improvements to both team and broader Operations org 
• Set and achieve quantifiable individual goals
• Be a ‘culture ambassador’ driving team engagement by empowering team members.

Requirements

• Vocational interest in Online Privacy, with a passion for consumer rights and protection
• Proven track record of delivering high-quality, written communications with examples of published work preferred
• Demonstrated history of optimizing external help center and internal knowledge bases for Operations and Support teams
• Experience working with a high-growth company or fast-paced environments with a concentration in Professional Services teams
• Bilingual, with fluency in written and spoken Spanish is a plus, not a must
• History of delivering on large, impactful projects
• Previous experience working with global teams preferred
• Flexibility to travel internationally as needed
• Proficiency with G Suite, Slack, Jira

What We Offer

• Comprehensive health benefits 
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 12 company paid holidays
• Childcare expense reimbursement
• Fitness & cell phone bill reimbursement
• Birthday time off