Knowledge Manager Senior (Data)

Purpose and Impact:

Amentum provides warning and all-source analytical support to DIA’s Defense Combating Terrorism Office to drive DoD policy, planning, and operational decisions to counter regional and transnational terrorism threats. We conduct mission-critical counterterrorism analysis focused on operational and strategic effects against emerging terrorist threat networks and identities operating globally with intent to harm U.S. persons, facilities, and interests. Our work includes delivering national watchlisting support to the TIDE database, providing expert assessments for the Pentagon/Joint Staff, and 24/7/365 support to DoD and senior policy decision makers, as well as international and interagency partners, on predictive threat assessments regarding transnational and regional terrorist threats.  Amentum analysts also support the Congressionally-mandated Prisoner of War/Missing in Action cell with analysis, collection, and 24/7 support to the U.S. government for global hostage threats or events against U.S. citizens.

Work Schedule: First Shift – 8 hours per day

Essential Responsibilities:

• Provide a full range of intelligence and administrative support to assist analysts. Activities include, but are not limited to, building and maintaining databases; monitor intelligence, and managing organizational distribution lists, shared groups/calendars, and shared drives. Produces metrics, graphics, and briefings as required to support production management and mission management functions.

• Assist the organization with aligning processes and technology to enable information sharing amongst analysts and organizations to enhance analytic production. Provide training on various analytic tools as needed.

• Capture, facilitate, clarify, and champion organizational IT functional requirements through the appropriate organization.

• Maintain records management and process improvement as needed.

• Manage/create/modify DCT SharePoint sites and the processes they support.

• Serve as an informal IT Help Desk to provide assistance/help facilitate resolution of internal customer IT issues with the appropriate group.

• Facilitate internal and external customer support for DCT systems (e.g., problems, account access, requests for information, etc.

• Perform Data Transfer Officer (DTO) duties; provides cross-domain data transfer and intelligence dissemination support, system-high to -low transfers between JWICS, SIPRNet, NIPRNet, and other U.S. and Allied / Partner systems; complete Government-provided DTO training in order to assume duties.

Minimum Requirements (Knowledge, Skills, and Abilities):

Assist in aligning processes and technology to enable information sharing by analysts and organizations for analytic production. Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. Compiles reports on performance and usage metrics and future requirements for existing knowledge management capabilities including, but not limited to, search, discovery, storage and retrieval of data and formal production and taskings. Disseminates intelligence products across separate networks and portals.

• Trusted agent for PKIs and RSA tokens.

• Hardware installation and maintenance

• Hardware installs knowledge including fiber, switches/ports, VoIP phones, printers, switchboxes etc.

• Network knowledge

• Meet with customers to understand project requirements and represent at technical exchange meetings.

• Explain feasible solutions for utilizing hardware and software.

• Meet with senior leadership as technical SME to understand end user needs.

• Act as liaison between external resources to ensure coordination for IT actions.

• Assist other IT professionals

• Create tickets and work towards resolution.

• Input and track all work into automated help desk management system

• Act as queue manager for all division system maintenance tickets.

• Rebuild/reimage workstations on 3 networks to include updates patches and s/w installs.

• T/S hardware/software and network issues to resolve customer problems.

• Assist with setup and problem resolution for VTC conferences.

• Direct support to leadership and immediate support to the watch and fusion center.

• Assist customers with new accounts, access to shared drive access in conjunction with security officers.

• Meet with IT PMO on hardware/software procurement as needed.

• Escalate complex issues to appropriate engineering group for resolution.

• Work with CIO deskside support lead(s) for needed hardware problem resolution.

• Assist with property accountability and DRMO of broken/unused equipment.

Security Clearance Required:

• TS/SCI w/Poly

Minimum Education:

• High School/GED

Minimum Years of Experience:

• 12 Years

Preferred Qualifications:

• CompTIA Security Plus

• CompTIA A+

#javelin

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment.  Employment is contingent upon successful completion of the drug screening process.  Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.  

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.