The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.
Responsibilities
- Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
- Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
- Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
- Provide guidance on system capabilities, configuration options, and best practices.
- Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
- Create and deliver multimedia content for new releases and feature enhancements.
- Partner with regional teams to integrate best practices into training programs.
Qualifications
- Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.)
- Background in EMR implementation, training, or product support.
- Strong understanding of healthcare workflows.
- Excellent communication skills with the ability to simplify complex concepts.
- Strong attention to detail, organizational skills, and ability to work both independently and collaboratively.
- Experience working in agile development environments.
- Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia).
Education
- Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
- 3+ years of experince
- Additional certifications in EMR systems or healthcare IT documentation are a plus.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- Practical operational experience in healthcare organizations
- Background in EMR implementation, training, or product support
- Strong understanding of healthcare workflows
- Excellent communication skills
- Strong attention to detail and organizational skills
- Experience working in agile development environments
- Proficiency with documentation and multimedia tools
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — InterSystems states U.S. employees receive a minimum of 23 PTO days per year, plus paid holidays and sick time. Time‑off tiers by tenure are noted, yet the stated floor is generous.
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Healthcare Strength — The company lists comprehensive medical, dental, vision, FSAs/HSAs, mental‑health support, wellness programs, and some onsite fitness offerings. This breadth is emphasized across official materials and benefit summaries.
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Retirement Support — A 401(k) with employer contributions and a profit‑sharing component is offered, along with access to free financial advisors and planning tools for U.S. employees. This structure is positioned as competitive with common match programs.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
