Knowledge Enablement Specialist

The Opportunity:
CACI’s Knowledge Enablement Specialist supports a large IT contract team serving a federal government client. This role is responsible for developing, maintaining, and improving the customer’s knowledge management framework and supporting technical training-related initiatives. The specialist will support knowledge article lifecycle management, establish and maintain knowledge management standards, processes, templates, and governance; support the creation, review, and publication of knowledge articles; coordinate with stakeholders and knowledge article points of contact; and contribute to continuous improvement. This role will also support technical training documentation, intake processes, and communications. This role supports a large IT program and collaborates closely with internal stakeholder teams to enhance operational performance and service delivery
Responsibilities:
The candidate will work as the Knowledge Enablement Specialist on a large IT program supporting a federal government client. Typical responsibilities include but are not limited to:
Responsibilities:
•             Support the knowledge management and technical training functions of a large federal government IT services contract.
•             Develop and maintain knowledge management documentation, process assets, templates, workflows, and training support materials.
•             Develop, update, publish, and maintain knowledge articles in accordance with approved formatting standards, naming conventions, taxonomy, and content governance practices.
•             Support phased updates to existing knowledge articles and ensure alignment with new standards and guidelines.
•             Maintain and update the master inventory of knowledge articles, including metadata fields, categorization, ownership, and status tracking.
•             Coordinate with knowledge article points of contact, authors, and stakeholders to confirm article validity, ownership, update requirements, and content priorities.
•             Draft and distribute stakeholder communications related to knowledge management priorities, content review cycles, process updates, and new team initiatives.
•             Develop and maintain knowledge management templates, standards, and reusable content blocks to improve consistency and usability.
•             Support the design, development, and maintenance of customer and internal training initiatives by developing, organizing, and maintaining training-related documentation, job aids, guides, and supporting materials.
•             Monitor and report on knowledge management activities, content status, and improvement opportunities to support customer expectations and operational effectiveness.
Qualifications:
Required:
•             Associates degree + 6 years of experience
•             Ability to obtain a DHS EOD clearance.
•             Strong writing skills, with the ability to create clear, concise, and engaging documentation.
•             Experience with ServiceNow Knowledge Management.
•             Proficiency with Microsoft 365 applications, including Teams, SharePoint, Word, Excel, PowerPoint, and OneDrive.
•             Excellent problem-solving abilities, structured thinking, and the ability to transform data into well-organized content.
•             Ability to gather, synthesize, and analyze information from various sources to develop comprehensive documentation.
•             Experience in Knowledge Management, technical training design/development, process documentation, content governance, and stakeholder engagement.
•             Experience developing and maintaining knowledge articles, SOPs, work instructions, job aids, templates, workflows, or related documentation.
•             Proficient in Microsoft Office Suite - PowerPoint, Word, Excel, Visio, SharePoint and Adobe Acrobat Pro.
•             Ability to work effectively both independently and as part of a team.
•             Ability to communicate clearly and professionally with stakeholders at all levels.
•             Keen attention for detail.
•             Ability to prioritize tasks and projects to meet deadlines; capable of handling multiple requests simultaneously.
•             Quick learner with the ability to understand and document complex topics.
 

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: