Knowledge & Communication Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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Job Description:

Open Position: Knowledge & Communication specialist
Location: Prague

Full-time, Unlimited Contract
Reports To: Knowledge & Communication Team Lead, Experience Team

EMEA Procurement Experience Team

The EMEA Procurement Experience Team is dedicated to enhancing internal customer (Purchaser) experience through effective collaboration with business partners, GSP teams, and suppliers. We focus on improving end-to-end procurement processes by understanding and anticipating customer needs.

Team Scope:

Process Efficiency

• Optimizing procurement processes and supporting teams for enhanced effectiveness.
• Supporting global and local projects, acquisitions, divestitures, business structural changes, and other initiatives from an end-to-end procurement perspective.

Knowledge & Communication

• Providing training and support for end-users through the Procurement Learning Center, developing relevant materials and delivery of end user communications

 Business Engagement & AskGS Helpdesk

• Engaging with Senior Leadership, local P2P Hubs, suppliers, and global teams to resolve complex issues, analyze critical metrics, and drive improvement initiatives.
• Ensuring positive experience with AskGS Helpdesk with the aim to meet set Net Promoter Score KPI

Join the EMEA Procurement Experience Team to help shape effective procurement strategies and improve customer satisfaction.

Key Responsibilities:

Training Needs Assessment

• EMEA Procurement Learning Center strategy and administration
• Identify tailored and ad hoc training needs with regards to sub-process, purchasing units, markets, and systems (including future solutions such as SAP S/4, Ariba Single Global realm, New AP porta)
• Knowledge materials and content management

Training Execution

• New end-user training and Hypercare support (during indirect procurement integration and eMarketplace onboarding).
• Execution of training surveys, preparation of monthly and ad hoc communications on training offer.
• Knowledge & communication support of global & regional projects (documentation review, training materials creation, training coordination, conducting training sessions, communication preparation, updates to AskGS helpdesk scripts and articles).
• Providing user support during Open Hours

Training Coordination

• Coordinate onboarding training sessions for new joiners in Procurement.

Content Governance

• Participate in Content Governance calls, review articles related to the EMEA region, and provide on-demand article updates.

Documentation Maintenance

• Review, create, and maintain internal GSP documentation.
• Ad hoc GS Procurement knowledge & communication support (delivery of the training curriculum and schedule, conducting training sessions, coordination of trainers for newly created teams and knowledge transfers both within and outside the GSP organization).
• Updates to AskGS scripts and articles, documentation review, training materials creation.

Communication Support

• Assist with GSP Communication activities, including preparing newsletters, drafting communications, and maintenance of DL of eMP users; drafting ad-hoc communications upon need, following JNJ branding standards; supporting TL with the implementation of the communication strategy.

Key Competencies & Attributes:

• Communication Skills: Ability to convey information clearly and concisely, both verbally and in writing.
• Organizational Skills: Strong capability to handle multiple tasks and responsibilities simultaneously.
• Analytical Thinking: Ability to assess training needs and evaluate survey results for continuous improvement, possibly using GenAI.
• Team Collaboration: Ability to work effectively with trainers and stakeholders across regions.
• Attention to Detail: Ensure accuracy in training materials and documentation.
• Project Management: Competency in leading training projects, prioritizing tasks, and meeting deadlines.
• Independence and Initiative: Independently plans, schedules, and performs day-to-day work and objectives with minimal supervision, adhering to established policies, guidelines, and procedures. Strives for expected results in all tasks.
• Ownership and Continuous Improvement: Takes ownership of all assigned tasks, initiatives, and inquiries. Ensures efficient and accurate resolution of tasks, demonstrating a commitment to superior quality. Displays openness and willingness to learn, incorporating feedback to identify areas for improvement and development.

Requirements, Qualifications & Skills:

• Bachelor’s degree or higher.
• Fluent in English.

Skills

• Strong interpersonal and problem-solving abilities.
• Exceptional communication and presentation skills.
• Innovative and proactive approach.
• Good analytical and decision-making skills.
• Interest in self-development and advancing within the organization.
• Integrity, teamwork, and dedication to quality customer service.
• Flexibility and adaptability in a fast-paced environment.

Experience

• Previous experience in designing and delivering training programs.
• Experience presenting to large audiences is a plus.
• Knowledge of procurement processes and eMarketplace is advantageous.
• Experience in preparing and delivering communications.