Know Your Customer Quality Manager - Vice President

Job Description
The Global Know Your Customer (KYC) organization is seeking a highly talented Vice President specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Asset and Wealth Management (AWM) and Consumer and Community Banking (CCB) KYC functions. In this role, your primary responsibility is managing a global team across the AWM and CCB functions. Additionally, you will provide business support to the Global KYC Operations lead, focusing on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
As a Know Your Customer Quality Manager - Vice President in the KYC team you will perform post-production reviews of completed KYC records and provide feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with the Asset and Wealth Management and Consumer and Community Banking Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives. You will report to the Global Head of Know Your Customer Quality Assurance and ensure compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement. Stakeholder engagement is a critical component of the role, involving regular dialogue and a continuous feedback loop with key stakeholders, including the delivery of monthly recap overviews. Every day, you'll be building lasting relationships by partnering with cross-functional teams.
Job responsibilities

• Manages a global team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivates individual and team performance, developing top talent, and identifying succession plans
• Builds and maintaining strong relationships with key Asset and Wealth Management and Consumer and Community Banking stakeholders globally
• Defines, develops, and implements actionable Global Business Health metrics (KPIs)
• Enforces a dynamic control/compliance environment and continually mitigating risk in business processes

Required qualifications, capabilities, and skills

• Strong client focus and interpersonal leadership, partnership, and influencing skills
• Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff
• Excellent verbal and written communication skills
• Ability to support and lead a high-impact team
• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC
• Previous experience in AML/KYC Compliance, Audit, or Operations management experience
• Live and virtual training facilitation experience

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.