Kinship Administrative Support (67577)

Kinship Administrative Support

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

Provides administrative support to the Kinship licensing department, including data tracking, referrals, scanning/faxing. Coordinates meetings and calendars as needed. May assist with front end customer service contact, obtaining and providing support to families and other partners.

Essential Duties:

• Provide friendly and caring customer contact when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the licensing team. 
• Support other personnel in the process of licensing and relicensing of family foster homes and in completion of administrative duties. Track due dates and other data elements, assist in completion of forms, and coordinate meetings/calendars as needed. Assist with collection, tracking, distribution, and follow up on forms as requested. 
• Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed. 
• Operates office machines to include telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion.
• Other Duties As needed

Minimum Qualifications:

Education: 

High school diploma or GED required; college degree preferred.

Experience: 

Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred.

Licensure, Certification, and/or Registration: 

Valid drivers license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to: 

• Understand and commit to the FSS mission.
• Correct spelling, punctuation, and grammar.
• Type letters, memoranda, and other standard business forms in correct format.
• Handle telephone calls in a courteous and effective manner.
• Plan, organize and coordinate work assignments.
• Communicate effectively verbally and in writing.
• Establish and maintain effective working relationships with others.
• Calculate figures, amounts, and percentages.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.
• Schedule and facilitate meetings and staffings.
• Monitor, track, and report data.

Knowledge of:

• Standard business formats and styles for letters and business forms.
• Office procedures.
• Correct spelling, punctuation, grammar, basic arithmetic.
• Basic filing practices.
• Techniques for handling telephone calls in a courteous and efficient manner.

Skills:

• Customer service skills and experience.
• Organization.
• Critical thinking.
• Microsoft Office programs.
• Knowledge of safety practices.

Other Requirements:

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.com
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].