The Role
Manage key freight-forwarding accounts by building client relationships, retaining and growing business, negotiating contracts, coordinating internal teams, monitoring service quality, analyzing account performance and market trends, and identifying upselling, cross-selling, and new-business opportunities.
Summary Generated by Built In
Meinigar Technologies Pvt Ltd, Chennai
Job Description
Position Title: Key Accounts Manager – Freight Forwarding
Location: Mumbai, Andheri
Experience required: 3 - 8 Years
Job Type: Full time
About Stockarea:
Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
Key Responsibilities:
1. Client Relationship Management:
oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
Location: Mumbai, Andheri
Experience required: 3 - 8 Years
Job Type: Full time
About Stockarea:
Stockarea is a Managed logistics platform that provides Supply Chain solutions to SME & MNC Brands in India. Stockarea aggregates supply chain service providers like warehouse operators, Transporters, Freight Forwarders, Customs Agents, & Compliance service providers, and offers a single platform for Brands to Book/Manage these services.
Key Responsibilities:
1. Client Relationship Management:
oAct as the primary point of contact for key accounts, building and maintaining strong, long-lasting customer relationships.
o Understand the client's business needs, objectives, and challenges to provide strategic solutions that drive value.
2. Business Retention & Growth:
o Maintain business by securing regular orders and shipments from existing clients.
o Develop and implement strategies to expand business with current clients, identifying new opportunities to increase revenue.
3. Coordination with Internal Teams:
o Collaborate closely with the pricing team to ensure competitive and profitable rates are provided to clients.
o Work with operations, customer service, and other departments to ensure smooth execution of freight forwarding services, meeting all client requirements.
4. Client Satisfaction:
o Monitor and manage the quality of service provided to key accounts, addressing any issues or concerns promptly and effectively.
o Conduct regular reviews and meetings with clients to assess satisfaction levels and identify areas for improvement.
5. Reporting & Analysis:
o Prepare regular reports on account performance, including sales, profit margins, and customer feedback.
o Analyze market trends and competitor activity to identify potential risks and opportunities within the industry.
6. Contract Management:
o Negotiate and manage contracts with key clients, ensuring terms are favorable and aligned with company policies.
o Ensure compliance with all contractual obligations and service level agreements.
7. New Business Development:
o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.
o Support the sales team in acquiring new clients by leveraging relationships and providing insights into market dynamics.
Requirements
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
- Minimum of 3 years of experience in key account management within the freight
forwarding or logistics industry.
- Strong understanding of freight forwarding processes, including air, sea, and land transportation. Excellent negotiation,
communication, and interpersonal skills.
- Proven ability to manage multiple accounts and projects simultaneously, meeting
deadlines and achieving targets.
- Proficiency in CRM software and MS Office Suite.
Skills Required
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field
- Minimum 3 years of key account management experience within the freight forwarding or logistics industry
- Strong understanding of freight forwarding processes, including air, sea, and land transportation
- Excellent negotiation, communication, and interpersonal skills
- Ability to manage multiple accounts and projects simultaneously, meet deadlines, and achieve targets
- Proficiency in CRM software and Microsoft Office Suite
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The Company
What We Do
Stockarea is a warehousing technology company providing flexible, on-demand logistics services through a collaborative digital network. Its platform helps businesses and shippers find and use warehousing, transportation, fulfillment, freight-forwarding, inventory-management, and supply-chain services. The company serves manufacturers, distributors, traders, importers, exporters, e-commerce businesses, OEMs, and other organizations seeking scalable logistics infrastructure and standardized services at transparent prices.
