We are looking for an experienced Key Accounts Director to own and grow strategic relationships with First Orion’s most complex and high-value customers. This role serves as a trusted advisor to customer executives, developing and executing account strategies that strengthen retention, expand solution adoption, and drive sustainable revenue growth. The ideal candidate combines strategic account leadership, consultative selling, and strong cross-functional partnership to align customer priorities with First Orion solutions and deliver exceptional business outcomes.
What you’ll be doing:
Own strategic relationships for key accounts, serving as the primary business contact and trusted advisor.
Develop and execute account plans to drive retention, adoption, and revenue growth.
Identify and manage expansion opportunities through upsell, cross-sell, and new solution adoption.
Build executive-level relationships and lead Executive Business Reviews (EBRs) and strategic planning discussions.
Align customer objectives with First Orion solutions and growth strategies.
Lead renewal planning, retention efforts, and risk mitigation activities.
Partner with cross-functional teams to deliver exceptional customer outcomes.
Maintain expertise in First Orion solutions, industry trends, and competitive dynamics.
Manage account plans, pipelines, forecasts, and customer activity in Salesforce.
Maintain accurate account documentation and keep leadership informed of key developments.
What you’ll need:
8+ years in account management, strategic accounts, business development, enterprise sales, or related customer-facing roles.
Experience managing complex enterprise accounts, including multi-million-dollar portfolios.
Proven success driving customer retention, account growth, and expansion revenue.
Ability to build trusted executive and C-suite relationships and lead business reviews and strategic planning discussions.
Strong consultative selling, negotiation, and business development skills.
Knowledge of enterprise sales, account management, and customer lifecycle practices.
Experience with Salesforce and data-driven decision-making.
Strong business acumen, strategic thinking, analytical, and problem-solving skills.
Excellent communication, presentation, and stakeholder management skills.
Ability to identify customer needs, uncover growth opportunities, and develop strategic solutions.
Proven collaboration across cross-functional teams in a fast-paced environment.
Bonus Points:
Experience in telecommunications, messaging, communications technology, fraud prevention, identity solutions, SaaS, or other related industries.
Experience working with wireless carriers, large enterprises, financial institutions, healthcare organizations, or other highly regulated industries.
Success Measures:
Revenue retention and renewal performance
Expansion pipeline generation and conversion
Account growth and product adoption
Executive relationship strength and customer engagement
Customer satisfaction and overall account health
Forecast accuracy and business visibility
Strategic account plan execution
Revenue retention and renewal performance
Expansion pipeline generation and conversion
Account growth and product adoption
Executive relationship strength and customer engagement
Customer satisfaction and overall account health
Forecast accuracy and business visibility
Strategic account plan execution
Company Benefits:
Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!
Learn More About First Orion:
First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.
First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.
Disclosure:
First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.
This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.
First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.
Skills Required
- 8+ years of experience in account management, strategic accounts, business development, enterprise sales, or related customer-facing roles
- Experience managing complex enterprise accounts, including multi-million-dollar portfolios
- Proven success driving customer retention, account growth, and expansion revenue
- Ability to build trusted executive and C-suite relationships and lead business reviews and strategic planning discussions
- Strong consultative selling, negotiation, and business development skills
- Knowledge of enterprise sales, account management, and customer lifecycle practices
- Experience with Salesforce and data-driven decision-making
- Strong business acumen, strategic thinking, analytical, and problem-solving skills
- Excellent communication, presentation, and stakeholder management skills
- Ability to identify customer needs, uncover growth opportunities, and develop strategic solutions
- Proven collaboration across cross-functional teams in a fast-paced environment
- Experience in telecommunications, messaging, communications technology, fraud prevention, identity solutions, SaaS, or related industries
- Experience working with wireless carriers, large enterprises, financial institutions, healthcare organizations, or other highly regulated industries
What We Do
First Orion is a global provider of digital call experiences for the world's leading carriers, enterprises, and developers. The First Orion Communications Protection services provide scam, fraud, and spoof defense solutions to hundreds of millions of consumers. The company's Branded Calling solutions, INFORM® and ENGAGE®, allow businesses to customize their calls with a name, logo, and short message. Our solutions are STIR/SHAKEN-capable to deliver RCD and other technologies in the future. First Orion powers enhanced branded communication experiences for T-Mobile, Metro by T-Mobile, Boost Mobile, Sky, AT&T, along with Fortune 500 brands, PrivacyStar®, and other mobile apps. First established in 2008, First Orion is headquartered in North Little Rock, Arkansas, with offices in Seattle, London, Dubai, and Sao Paulo, and over 350 people employed globally. Make the connection at www.firstorion.com, @FirstOrionCorp, or the First Orion Blog.
