Jobs at First Orion

Develops and executes comprehensive functional, exploratory, integration, regression, and risk-based testing for customer-facing portal applications. Builds and maintains automated tests with Playwright, TypeScript, and Java-based API contract-testing frameworks. Validates UI, APIs, backend, data, accessibility, permissions, and integrations; documents defects; supports CI/CD reliability; communicates release risks; and mentors QA team members.

Owns relationships with assigned clients, drives account growth and renewals, manages Salesforce pipeline and revenue forecasts, leads account planning and quarterly business reviews, coordinates delivery and product teams, manages changes and escalations, communicates issue resolution, and ensures contractual obligations and client outcomes are met.

Support, monitor, and maintain Branded Calling production applications. Responsibilities include troubleshooting application issues, monitoring performance and anomalies, implementing logging and alerting, documenting root causes, managing support tickets, supporting internal and external users, developing reports, and collaborating with Engineering and QA to improve application reliability.

Vets telephone numbers for ownership and Right of Use, investigates discrepancies and suspicious activity, manages verification tickets, and communicates findings to clients and internal teams. Uses SQL and Excel to analyze data, develop reports and dashboards, identify trends, and support process improvements. Participates in tool testing, documentation, requirements gathering, and workflow enhancements while mentoring interns and junior team members.

Provide technical and account support for a SaaS branded-calling platform. Responsibilities include resolving tickets, leading onboarding sessions, monitoring account activity, auditing configurations, validating metrics, documenting troubleshooting guidance, triaging technical issues, escalating defects, identifying product feedback trends, and maintaining accurate customer records. The role collaborates with Sales, Client Success, Product, and Engineering to improve adoption, retention, and customer experience.

Leads technical integrations and implementations for First Orion’s call protection and communication solutions. Owns client solution design, requirements, project planning, troubleshooting, performance tuning, and technical communications. Researches client platforms and technologies, guides scoping and estimation, consults with stakeholders, and recommends scalable solutions. Requires hands-on server-side development and integration experience with APIs, cloud platforms, multiple programming languages, security concepts, and Agile methodologies.

Performs IT internal audits across infrastructure, networks, applications, databases, and IT general controls. Evaluates application controls, access, change management, backups, security, and compliance risks; prepares audit workpapers, plans, testing approaches, findings, and recommendations. Leads audit engagements and special projects, analyzes trends, communicates with stakeholders, and updates audit programs to meet regulatory requirements.