Jobs at First Orion

Build and operate secure, scalable AWS cloud platforms; develop CI/CD pipelines; manage infrastructure as code, containers, Linux systems, monitoring, and production support. Automate operational tasks, improve reliability, remediate vulnerabilities, maintain documentation, troubleshoot distributed services, and collaborate with engineering, QA, security, product, and operations teams. Participate in on-call rotations and modernize legacy platforms.

Supports marketing growth across European markets through regional campaigns, localization, events, partner programs, demand generation, market intelligence, customer engagement, and sales collaboration. The role coordinates marketing initiatives across Germany, the UK, France, Spain, and other markets, develops localized content opportunities, and serves as the regional marketing liaison. Strong English, project management, communication, and European market experience are required; German proficiency is strongly preferred.

Manage channel sales strategy and partner relationships to drive revenue through resellers. Responsibilities include recruiting, onboarding, training, enabling, and growing partners; managing pipelines, forecasts, channel conflicts, and partner compliance; executing territory plans; delivering presentations; coordinating internal teams; and developing joint business plans. The role requires approximately 25% travel and familiarity with Salesforce and communications technologies such as CPaaS, UCaaS, and CCaaS.

Supports customer-facing product processes by configuring solutions, monitoring metrics, validating content, troubleshooting processing and API integration issues, and producing reports. Maintains AI knowledge bases, workflows, and intent mappings while evaluating AI responses for accuracy. The role collaborates with customers, vendors, client success teams, and internal stakeholders, provides technical support, ensures quality and SLA compliance, and participates in an on-call rotation.

Build and maintain scalable Vue.js web applications and enterprise portals for customer and internal users. Integrate frontend systems with REST APIs and Spring Boot services, create analytics and reporting interfaces, optimize application performance, troubleshoot across the stack, participate in code reviews, and collaborate with Product, Engineering, and UX teams on customer-facing applications.

Build and own scalable backend microservices for call treatment orchestration, brand data, analytics, and billing. Design event-driven and hexagonal architecture solutions using Java and Spring Boot, relational databases, caching, and event-streaming platforms. Contribute to technical decisions, production support, reliability improvements, troubleshooting, and distributed team collaboration.

Own and evolve deployment pipelines and platform infrastructure across cloud, hybrid, and on-premises environments. Design containerized infrastructure with Docker, Kubernetes, and Helm; improve CI/CD workflows; monitor reliability with Prometheus and Grafana; manage secrets using Vault; troubleshoot production issues; automate deployments; and contribute to platform architecture and developer experience.

Own and grow strategic relationships with high-value enterprise accounts. Develop account strategies, drive retention, renewals, solution adoption, upsell, cross-sell, and expansion revenue. Build executive relationships, lead business reviews, manage account plans and forecasts in Salesforce, mitigate risks, and partner cross-functionally to deliver customer outcomes. Success is measured through retention, account growth, product adoption, customer engagement, forecast accuracy, and account health.

Implement, test, deploy, troubleshoot and maintain REST API and SIP telecom solutions. Monitor and tune infrastructure for high availability, develop test automation, perform packet/protocol analysis, support deployments and upgrades, participate in Tier 3 on-call rotation, and identify continuous improvement opportunities.