The Key Account Specialist is the single point of contact and support for an assigned portfolio of major clients. This role has a dual functionality: as a concierge providing excellent customer service to the employees of these major clients throughout the full sales cycle; and as an administrator providing day-to-day support to the Key Account Sales Manager(s) responsible for the account(s). This position offers ongoing specialized services that are unique to Mark’s Commercial.
The Key Account Specialist plays a critical role in successfully managing programs for these major clients to maximize their experience.
Responsibilities
- Deliver consistent, high-quality customer service to Mark’s Commercial Key Account clients’ employees.
- Collaborate closely with the Sales Team, the Key Account Specialist Team, and internal stakeholders to deliver specialized customer experiences.
- Consult with our E-commerce team to ensure streamlined processes and accuracies between customer platform and customers’ requirements.
- Support and partner with the Sales Team regarding customer-focused initiatives, regular portfolio updates, and account evaluation and upkeep.
- Prepare, analyze, and share internal and external sales reports.
- Organize, investigate, and facilitate the outstanding orders reports.
- Collaborate with appropriate business units and fulfillment centers to ensure orders are fulfilled within predetermined timelines.
- Contribute to the evolution of processes and procedures with a holistic view to creating streamlined efficiencies.
- Develop and implement solutions proactively to resolve issues.
Required Skills and Experience
- Minimum 3 years of sales, admin, and/or customer service experience.
- Enjoys the balance of working independently and within a collaborative team.
- Excellent written and verbal communication skills.
- Excellent organizational and problem-solving skills; strong attention to detail.
- Advanced computer skills including Microsoft Office suite, specifically Excel; Copilot and D365 is a plus.
- A growth mindset, eager to learn, agile, and curious.
- Bilingual French and English are considered an asset.
Academic / Educational requirements
- Minimum High School Diploma or equivalent
Compensation
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support your well-being
- Career growth opportunities and product discounts
Our typical hiring range is between 45,000 and 55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.
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We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Skills Required
- Minimum 3 years of sales, administrative, and/or customer service experience
- Excellent written and verbal communication skills
- Excellent organizational and problem-solving skills
- Strong attention to detail
- Advanced computer skills, including Microsoft Office and Excel
- Minimum high school diploma or equivalent
- Bilingual French and English
- Experience with Microsoft Copilot and D365
What We Do
HBC is a diversified global retailer focused on driving the performance of high quality stores and their omni-channel offerings and unlocking the value of real estate holdings. Founded in 1670, we are the oldest company in North America.
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