The Key Account Specialist is the single point of contact and support for an assigned portfolio of major clients. This role has a dual functionality: as a concierge providing excellent customer service to the employees of these major clients throughout the full sales cycle; and as an administrator providing day-to-day support to the Key Account Sales Manager(s) responsible for the account(s). This position offers ongoing specialized services that are unique to Mark’s Commercial.
The Key Account Specialist plays a critical role in successfully managing programs for these major clients to maximize their experience.
Responsibilities
- Deliver consistent, high-quality customer service to Mark’s Commercial Key Account clients’ employees.
- Collaborate closely with the Sales Team, the Key Account Specialist Team, and internal stakeholders to deliver specialized customer experiences.
- Consult with our E-commerce team to ensure streamlined processes and accuracies between customer platform and customers’ requirements.
- Support and partner with the Sales Team regarding customer-focused initiatives, regular portfolio updates, and account evaluation and upkeep.
- Prepare, analyze, and share internal and external sales reports.
- Organize, investigate, and facilitate the outstanding orders reports.
- Collaborate with appropriate business units and fulfillment centers to ensure orders are fulfilled within predetermined timelines.
- Contribute to the evolution of processes and procedures with a holistic view to creating streamlined efficiencies.
- Develop and implement solutions proactively to resolve issues.
Required Skills and Experience
- Minimum 3 years of sales, admin, and/or customer service experience.
- Enjoys the balance of working independently and within a collaborative team.
- Excellent written and verbal communication skills.
- Excellent organizational and problem-solving skills; strong attention to detail.
- Advanced computer skills including Microsoft Office suite, specifically Excel; Copilot and D365 is a plus.
- A growth mindset, eager to learn, agile, and curious.
- Bilingual French and English are considered an asset.
Academic / Educational requirements
- Minimum High School Diploma or equivalent
Compensation
We’re always looking for great talent! In addition to competitive pay, we offer:
- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support your well-being
- Career growth opportunities and product discounts
Our typical hiring range is between 45,000 and 55,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.
#LI-LK1
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Skills Required
- Minimum 3 years of sales, administrative, and/or customer service experience
- Excellent written and verbal communication skills
- Excellent organizational and problem-solving skills
- Strong attention to detail
- Advanced computer skills, including Microsoft Office and Excel
- High school diploma or equivalent
- Ability to work independently and collaboratively within a team
- Growth mindset and willingness to learn
- Bilingual French and English
- Experience with Microsoft Copilot and Dynamics 365
What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast. We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway. CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities. For more information, visit corp.canadiantire.ca.
.png)
