At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.
We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and Confused.com, we're committed to help SMEs get the best deals for their business essentials every time.
About the Role
Location: London or Luton
We’re looking for results-driven Key Account Managers to own and develop relationships with our key Energy customers.
These roles are responsible for delivering a structured contact strategy and delivering exceptional value-added-services for high consumption business Energy customers.
Key outputs measured on will be to drive higher renewals conversion, customer satisfaction and commercial results by the time the customer reaches their renewals sales window.
Success measures
- Improved customer renewal and retention rates
- Average consumption sold vs accounts pipeline available
- Productivity, including meeting contact rate targets and services delivered
- Increased customer satisfaction (NPS) and positive anecdotal customer feedback
- Consistent deliver of contact strategy and productivity metrics
- Consistently hit compliance metrics
Key Responsibilities
Customer Relationship Management
- Build and maintain strong, long-term relationships with assigned key accounts during key stages in their lifecycle
- Develop a deep understanding of the customer objectives, challenges and expectations
- Deliver a planned, structured contact strategy maximising all touchpoints with a view to translating them into strong sales and commercial results
Value-Added Services
- Deliver outstanding value-added services for customers including consumption reviews, KVA checks and bill validation among others
- Clear communication and documentation of services offered and delivered for the customer, plus ensuring other agents can clearly reference the information at the point of the customer renewing their business energy contract
Customer Renewal Rates
- Ensure relationship management, services offered and other activity contributes to improved customer renewal rates
- Proactively manage account health, identify risks and implement recovery plans where possible, whilst also spotting and executing opportunities for upsell/cross-sell
- Collaboration with the assigned Energy Renewals Agent and other departments to maximise renewal rates through the improved relationship and service that has been delivered
About You
At interview you’ll be able to demonstrate your:
- Proven experience in account management
- Proven track record of delivering sales and commercial results
- Excellent communication and stakeholder management skills
- Commercial acumen and analytical mindset to identify and execute growth opportunities
- Organisational abilty with strong planning and prioritisation skills to manage a pipeline of customer accounts
- Ownership to achieve ambitious achievable targets, with a proactive mindset
Interview process
- Initial conversation with one of our Talent Acquisition Team
- 1st stage interview with the hiring manager
- Final stage interview, with some of the wider team
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work 🏖️
- 25 days annual leave, increasing with tenure
- 1 paid family & religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments 🏠
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
Financial wellbeing 💸
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition 🌟
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
Skills Required
- Proven experience in account management
- Proven track record of delivering sales and commercial results
- Excellent communication and stakeholder management skills
- Commercial acumen and analytical mindset
- Organisational ability with planning and prioritisation skills
- Ownership mindset to achieve targets and proactive approach
- Experience working with energy customers or energy billing processes (consumption reviews, KVA checks, bill validation)
What We Do
Bionic is an expert comparison service for SMEs. Our experts compare trusted UK business suppliers and talk customers through the results on their screens. We’re the UK market leader, established for over a decade, with more than 200,000 UK businesses helped. Rated Excellent on Trustpilot. Bionic is 7th in the Sunday Times ‘best companies to work for’. Our amazing people and high-performance culture are a key part of our business strategy. We’re part of something bigger than any one of us, and our energy and passion is striking. Sign-up to The Backbone, our newsletter for anyone who owns, runs or works at a SME: https://thebackbone.substack.com/p/coming-soon
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