Key Account Manager

Posted Yesterday
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Las Condes, Provincia de Santiago, Metropolitana, CHL
In-Office
Senior level
Healthtech • Information Technology • Software • Consulting
The Role
Manage and grow healthcare software accounts by identifying new opportunities, maintaining CRM, visiting customers (60–70% fieldwork), negotiating and closing contracts, preparing proposals, supporting service handovers, and building long-term relationships with healthcare institutions.
Summary Generated by Built In

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Account Manager

Join us as our Senior Account Manager at Dedalus, one of the World’s leading healthcare technology companies, in base to Chile to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As the Account Manager, you will responsible for drive sustainable financial growth through boosting sales and forging strong relationships with clients. He/She is responsible for identifying new opportunities, developing the healthcare business, creating the strategy jointly with the Sales Manager, controlling your own sales process, managing customer expectations, and negotiating contracts. Cultivating relationships (making, creating and establishing) is essential.

Take the next step towards your dream careerAt Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:Essential Requirements
  • Hunter: Identify new opportunities and build relationships with new Healthcare institutions.
  • Hunter: Elaborate business proposals, gathering all the information needed to cover the correct scope for each one, commercial scope, technical scope, etc.
  • Farmer: Have a close relationship with actual customers, visiting this installed base every 2 weeks.
  • Conduct research to identify new markets and customer needs with an emphasis on market development
  • Management her/his own funnel to Top Management to have a clear image of the opportunities’ status.
  • Maintain CRM with clean and updated data in a daily basis.
  • Establish active communication and engagement to create new leads and sales openings.
  • Manage the entire sales cycle: Invest at least 60%-70% in the field visiting customers and identifying new opportunities.
  • Act as single point of contact to assigned customer base for Dedalus’ products & services.
  • Build long-term relationships with new and existing customers.
  • Negotiation with customers (new sales, upgrades, service contracts) and closure of contracts.
  • Explanation and demonstration of the products/solutions, thinking strategically with the customers (requires in depth knowledge of product line and its applications).
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines.
  • Sales contact in hand-over from Sales to Services.
  • Assist the Service Manager during proposal & negotiation phase for SMA’s.

Requirements

  • Consolidated background with the above responsibilities and activities, and experience within the software & healthcare segment.
  • Knowledge of the Healthcare market in Peru and have actual relationship with HC institutions.
  • Excellent oral, written and interpersonal communications skills.
  • Proven organizational and time management skills.
  • Demonstrated experience adapting to change and managing priorities.
  • Strong customer relationship  skills in interacting with both internal and external customers.
  • Excellent understanding of the technical services business, product launch process and healthcare environment.
  • Desirable Fluent English speaking and specialization/MBA and Spanish.
  • Hybrid: Invest 60%-70% in the field visiting customers and being at the office at least 2 days per week. (This will be aligned with Sales Manager)

    We are Dedalus, come join us

    Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

    Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

    Our company is enriched by a diverse population of 7,600 people, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

    Application closing date: 30 junio 2026

    Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

    Our diversity & inclusion commitment – Dedalus Global

    Life Flows Through Our Software

    #LI-VR1

    Skills Required

    • Consolidated background in software and healthcare segment with relevant sales experience
    • Knowledge of the healthcare market in Peru and existing relationships with healthcare institutions
    • Proven ability to identify new opportunities, develop business proposals (commercial and technical scope)
    • Experience managing full sales cycle, negotiating and closing contracts
    • Maintain and update CRM daily with clean data
    • Ability to spend 60%–70%+ time in the field visiting customers and manage installed base visits every two weeks
    • Strong customer relationship, interpersonal, oral and written communication skills
    • Proven organizational and time management skills; ability to adapt to change and manage priorities
    • Excellent understanding of technical services business, product launch processes and healthcare environment
    • Act as single point of contact for assigned customer base and support Service Manager during proposal & negotiation for SMAs
    • Experience demonstrating and explaining product solutions; in-depth product line knowledge
    • Fluent English, specialization or MBA, and Spanish
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    The Company
    Florence, Tuscany
    5,508 Employees
    Year Founded: 1982

    What We Do

    Dedalus Group is the leading healthcare and diagnostic software provider in Europe and one of the largest in the world. With its innovative framework of comprehensive and process-oriented solutions, Dedalus Group enables a revolutionary Digital Transformation of country-wide Healthcare Systems fully supporting the Patient Digital Journey. Dedalus serves more than 5,000 private and public hospitals across 30 countries, through more 3,400 highly specialized resources, of which 1100 dedicated to R&D activities. The patient and the person, as complex individual with several needs, is the end point of the Group’s activities and the ultimate beneficiary: for this reason, we are aware and very proud of doing a «special job». Life flows through our software, is our motto

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