At KONE, we bring buildings to life.
Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world—keeping people moving no matter what.
About the Role
We are seeking an experienced National Key Account Manager – Service to manage a portfolio of strategically important customers on a 12-month parental leave contract.
The position can be based in our Sydney, Melbourne or Brisbane office.
In this role, you will take ownership of long-term customer relationships, driving service excellence while maximising revenue and identifying opportunities across the full customer lifecycle. You will play a key role in strengthening partnerships, improving retention, and delivering sustainable growth.
Your success will be measured through customer loyalty, retention, service growth, and profitability, while working collaboratively across sales and operations teams.
Key Responsibilities
Build and maintain strong, long-term relationships with key customers
Manage the service contract portfolio, including renewals, variations, and value-added solutions
Monitor account performance, customer satisfaction (NPS), and sales pipeline activity
Identify, develop, and close opportunities to grow service, modernisation, and lifecycle solutions
Lead commercial negotiations and contract discussions
Proactively manage customer issues, risks, and escalations
Collaborate with internal teams to ensure seamless service delivery
About You
Proven experience in Account Management, Sales, or Business Development, ideally within services, construction, building products, or technical industries
Strong customer-centric mindset with the ability to deliver value-based solutions
Experience managing complex, multi-stakeholder accounts and long-term contracts
Commercially astute with understanding of profitability, forecasting, and pipeline management
Excellent communication, presentation, and negotiation skills
Lift industry experience is advantageous but not essential
Why Join Us?
Work with a loyal, established customer base across the full lifecycle of vertical transport
Make a meaningful impact through long-term partnerships, not transactional sales
Competitive salary package with performance incentives
Access to career progression opportunities within a global organisation
Enjoy benefits including novated leasing, additional super contributions, annual bonus, and car space
Grow with comprehensive learning and development programs
Ready to Take the Next Step?
Join KONE and be part of a global team committed to innovation, sustainability, and making cities better places to live.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Proven experience in Account Management, Sales, or Business Development
- Experience within services, construction, building products, or technical industries
- Strong customer-centric mindset with ability to deliver value-based solutions
- Experience managing complex, multi-stakeholder accounts and long-term contracts
- Commercial acumen including profitability understanding, forecasting, and pipeline management
- Excellent communication, presentation, and negotiation skills
- Lift industry experience
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
