Key Account Manager

Posted 3 Days Ago
Be an Early Applicant
3 Locations
In-Office
Senior level
Robotics • Analytics • Energy
The Role
Develop and implement sales strategies for key accounts, focusing on customer satisfaction and revenue growth while leading the sales team.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Head of Sales IN PAEN
 

Your Role and Responsibilities

In this role, you will have the opportunity to develop, implement, and maintain an effective sales and market strategy for the assigned business area within the specified market scope (global/regional). Your focus will be on improving ABB’s market penetration and achieving sustainable growth aspirations.

On a day-to-day basis, you will define, plan, lead, and ensure the execution of the sales strategy to achieve both qualitative and quantitative targets across products, systems, and services. This includes driving sustainable order growth, revenue, profitability, market share, sales productivity, and customer satisfaction.

You will also demonstrate strong leadership capabilities by leading, developing, and coaching the sales organization, including sales managers and sales specialists within scope, fostering a high-performance culture to consistently meet and exceed sales targets.

The work model for this role is #LI - Onsite.

This role contributes to the Automation division within the Energy business area for the India region. Main stakeholders include internal engineering teams, project management, business development, supply chain, and key external customers.

You will be mainly accountable for:

  • Develop and nurture strategic relationships with assigned key accounts, understanding their business needs and objectives.

  • Manage sales activities and opportunities across direct, third-party, and project sales channels within the account portfolio.

  • Drive profitable growth through account expansion, market share growth, innovation, and solution-based selling.

  • Define and track key account performance metrics (revenue, order growth, customer satisfaction, pricing), proactively addressing performance gaps.

  • Identify cross-sell and upsell opportunities with existing customers, supporting contract negotiations and commercial decisions.

  • Lead customer engagement initiatives, including regular business reviews, satisfaction surveys, and act on feedback to enhance customer experience.

  • Collaborate cross-functionally with engineering, supply chain, and project management teams to ensure successful project delivery and customer satisfaction.

  • Support market presence and competitive positioning through customer advocacy and relationship building

Qualifications for the Role

  • Bachelor's degree (B.E./B.Tech in Engineering preferred)

  • Minimum 5-8 years of relevant sales or account management experience in industrial/energy sector

  • Strong technical knowledge and market understanding of automation and energy solutions

  • Proficiency in English(Writing & oral)

  • Strong skills in contract negotiation and commercial analysis

  • Proficiency in SFDC (CRM) and SAP (ERP) systems

  • Results-driven mindset with excellent communication and interpersonal skills

  • Proven ability to build and maintain long-term customer relationships

  • Strong problem-solving and negotiation abilities

More About Us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors.  Integrated solutions that automate, digitalize and electrify industry connect our people and technology to help our customers adapt and succeed. With over 50 years of domain experience, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

Recruitment Fraud Warning

ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.

View current job openings and apply at: https://careers.abb/global/en/home

For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning

Skills Required

  • Bachelor's degree (B.E./B.Tech in Engineering preferred)
  • Minimum 5-8 years of relevant sales or account management experience in industrial/energy sector
  • Strong technical knowledge and market understanding of automation and energy solutions
  • Proficiency in English (Writing & oral)
  • Strong skills in contract negotiation and commercial analysis
  • Proficiency in SFDC (CRM) and SAP (ERP) systems
  • Results-driven mindset with excellent communication and interpersonal skills
  • Proven ability to build and maintain long-term customer relationships
  • Strong problem-solving and negotiation abilities

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
Bengaluru, Karnataka
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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