C.H. Robinson is looking for a Key Account Manager (KAM) in Warsaw, Poland with proven experience in international freight forwarding (air and/or ocean). The KAM is responsible to drive commercial growth (revenue, margin, wallet share of customer) and maximize retention of a portfolio of strategic logistics accounts. The KAM creates demand, identifies new opportunities within their portfolio, and sells integrated air and ocean forwarding solutions aligned to customer supply chain needs. As the primary point of accountability, this person is responsible for customer advocacy, driving continuous improvement and collaborating to deliver on customer commitments across multiple teams and geographies. Key Account Managers utilize their broad understanding of C.H. Robinson’s industry leading modes/services/products, technology, and business process to retain and grow customers within their portfolio through the sale of diverse products and services.
Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry.
At C.H. Robinson, we’re committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Development
- Build and expand strategic relationships across customer supply chain functions to grow volumes and share of lane
- Drive market share growth through active pipeline management, commercial discipline, and RFQ/RFP ownership for air and ocean
- Conduct business reviews using data, market intelligence, and rate/capacity insights to uncover growth opportunities
- Lead complex negotiations and pricing strategies at management/director level, including annual tenders
- Represent digital solutions confidently, applying technology and analytics to route optimization, visibility, and performance management
Customer Experience
- Act as a customer advocate, ensuring alignment and prioritization of internal resources across operations, customs, and carrier allocation
- Collaborate with operations and supply teams to deliver optimal execution and meet KPIs
- Manage conflict and navigate challenging conversations with tact and diplomacy
Financial Accountability & Process Efficiency
- Monitor account health through proactive review of financial results and performance reports
- Identify and implement process improvements and cost-saving solutions for customers
QUALIFICATIONS
Required:
- High School diploma
- Minimum 4 years of experience in sales and/or account management within freight forwarding, logistics
- Ability to travel up to 30% (domestically and internationally)
- Fluent Polish and English
Preferred:
- Bachelor’s degree from an accredited college or university
- Demonstrates and drives a data driven approach
- Demonstrated influencing, negotiation, collaboration, communication and presentation skills
- Proven track record of delivering measurable financial results through sales or account management solutions
- Values a diverse and inclusive work environment
WHAT WE OFFER
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Real opportunities to grow your talent in a fast-moving, global organization
- Opportunities for professional growth with access to training platforms like Percipio
- Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life insurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP)
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
