Key Account Manager

Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

At TabSquare, we believe dining is more than food – it’s about connection, celebration, and community. Our mission is to reimagine the way people dine and restaurants grow.

We empower thousands of restaurants and small-medium businesses across 10+ APAC markets with AI-powered ordering and engagement tools that democratize digital growth and create memorable dining moments for millions of customers.

Learn more at www.tabsquare.ai

As Key Account Manager, you will play a pivotal role in driving commercial success and account growth for TabSquare in the Malaysia market. This is a high-impact role that requires strategic account planning, stakeholder engagement, and hands-on execution to ensure revenue growth and long-term client success.

You will lead strategic initiatives to expand relationships with our largest enterprise clients, deliver value-based solutions, and ensure seamless onboarding and engagement. The ideal candidate will bring a strong background in enterprise account management, a passion for technology-driven solutions, and a deep understanding of the F&B or B2B SaaS landscape.

This position will report to the Head of Sales based in Singapore.

Responsibilities:

• Develop and execute strategic account plans to drive revenue growth and retention for key enterprise accounts. Oversee strategic multi-market accounts where applicable.

• Own commercial success and performance across a portfolio of high-value clients.

• Cultivate strong relationships with senior stakeholders within client organizations to identify upsell and cross-sell opportunities.

• Lead regular business reviews with clients, supported by data-driven insights and clear action plans for mutual growth.

• Monitor and anticipate client needs, addressing challenges proactively while ensuring high satisfaction levels.

• Identify trends in client behavior, industry developments, and competitor activities to shape account strategies.

• Partner with cross-functional teams, including Product, Operations, and Customer Success to deliver outstanding value to clients.

• Maintain accurate forecasting and tracking of account metrics in the CRM system.

• Contribute to improving internal processes within the account management function.

• Overall, 4-5 plus years of experience in managing enterprise accounts, with approx. 2-3 years of experience in F&B space or B2B software sales.

• Strong presentation skills with the ability to present to audiences in one-on-one or large groups settings

• Has client-centric approach to solution-selling, with the ability to influence and articulate a value proposition based on clients business challenges

• Highly motivated with an outgoing personality and a strong sense of accountability and initiative

• Willingness to travel (approx 1 week per month) and engage in after hours entertainment with key accounts on a cyclical basis

• Tenacity and mental resilience to work in a high pressure environment and rise to meet challenging targets

• Maturity to work in a small team with strong personalities and to be flexible within that environment

Why Join TabSquare

• Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate

• Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.

• Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership. 

• Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.

• Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.