Unilever is one of the world’s leading suppliers of fast - moving consumer goods in foods, household, and personal care products. Our purpose is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to respond creatively and competitively with branded products and services, which raise the quality of life.
Unilever Food Solutions is part of global Unilever company. Our brands are world famous such as Knorr and Hellmann´s. At Unilever Food Solution we help chefs all over the world to serve tasty, wholesome meals that keep guests coming back for more. We create ingredients that save precious prep time in the kitchen, without compromising on flavor or flair. And constantly provide deas and inspiration that keep the menu fresh and exciting.
Title: Key Account Manager - Trade
Function Customer Development
Location Sweden
Scope: Local
GENERAL DESCRIPTION – MAIN PURPOSE OF THE JOB
Unilever Food Solutions is passionate about growing its customers business, leveraging consumerinsight, customer understanding with a culinary focus that inspires our customers business. This key account role is a unique chance to be part of a step change in our profitable growth by creating and fulfilling tangible, sustainable demand for our products through our trade customers.
The purpose of this role is to manage trade customers so that UFS can grow current independent operators, win new business, coordinate tendering, and fulfill local chain demand thus, delivering sustainable profitable growth.
MAIN RESPONSIBILITIES
Current Customer Development & Management
- Accountable for delivering business target for the assigned Territory/Area/Region i.e., Turnover, Reach & Penetration, eCom & Digital
- Build & Nurture relationships with Trade customers & their Teams including Distributor Sales teams
- Implement Contact Matrix & Squad approach for more effective customer management
- Develop and execute Joint Business Planning (JBPs) with Trade partners including Trade Term agreement, Sell out activities with KPIs (Sell-out, Reach, Penetration, eCom, Digital Reach etc).
Customer Strategy and Business Planning
- Align UFS and customer strategies to create win-win scenarios for UFS and Trade customers
- Identify opportunities by analyzing trade data as prepared by Business Intelligence team
- Develop and deliver annual account plans in customers, aligned to their needs and business priorities.
- Leverage UFS culinary and existing digital and marketing resources to grow.
Digital Demand and eCommerce
- Accountable for Implementation and execution of all UFS digital tools with Trade customers
- Engage trade customers to gain alignment for Secondary Sales Data (SSD) partnerships with proof of value addition eg: Traffic generation towards Trade Web shop via UFS campaigns.
- Lead category approach for Trade web shop for UFS business growth via joint campaigning with DT marketing and Digital teams
Customer Investment & Agreements
- Negotiate trade terms and price changes as required
- Prepare, agree, and execute tailored investment plans, including compliance reviews.
- Apply standard processes for all customer investment and contract agreements and ensure timely submission & settlement of DT claims
Forecasting
- Provide timely demand forecasts based on feedback from
- Trade customers and customer stock levels
- Liaise and align customer forecasts with demand planning business partners to help create optimal demand forecasts
KPI’s:
- Turnover
- Top 10 Product growth in customers
- UPG and TMI
- Project management:List and stock Innovations and execute new Projects as required
Key External Interfaces: Customer Decision Makers, Procurement, Logistics, Sales and Marketing Managers within Trade customers
Key internal interfaces: Country Manager (line manager); Chanel Marketing Sweden, Chefs and Chains CD Team
CRITICAL SUCCESS FACTORS FOR THE JOB
- A demonstrable customer focused approach which builds empathy
- Positive, can-do attitude
- Good clear, concise thinker who can prioritize.
- Resilience and tenacity to deliver.
KEY SKILLS (INCL. LANGUAGE)
- Business Acumen
- Self-Motivated, self-starter
- Team Player
- Numeracy, IT and Digital skills, particularly in MS Office suite.
- Excellent listening and communication skills
- Swedish speaker, English an advantage
- Chef and culinary skills an advantage
For questions about the job, please contact Unilever Food Solutions Sverigechef Peter Meyerson: [email protected]
For questions about the process, please contact Talent Advisor Fredrika Aronsson på [email protected]
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
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Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
