Key Account Manager

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Jakarta
In-Office
Healthtech • Telehealth
The Role
Job TitleKey Account Manager

Job Description

Job Summary:

The role is responsible for developing and maintaining strong relationships with key customers, understanding their needs and offering tailored solutions for satisfaction and loyalty.

Your role:

  • Develops and executes comprehensive strategic account plans for the most complex accounts, driving significant sales growth, profitability, and long-term customer loyalty through tailored strategies and focused efforts.

  • Cultivate and maintain senior-level relationships with customer stakeholders, acting as a trusted advisor and ensuring alignment with their strategic objectives to foster mutually beneficial partnerships.

  • Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance, and may manage and develop employees to achieve organizational goals and ensuring compliance with industry regulations, all while fostering a culture of impact with care.

  • Participates in transformational improvement projects that enhance operational efficiency, customer satisfaction, and overall business performance.

  • Ensures rigorous compliance with Philips' global business processes, quality standards, and regulatory requirements, upholding the highest standards of business ethics and conduct.

  • Participates in critical, high-value customer negotiations, securing strategic agreements that drive mutual value and align with long-term business goals for sustained growth.

  • Delivers compelling presentations to senior level audiences, articulating complex value solution propositions and driving customer buy-in.

  • Monitors, evaluates, and continuously improves sales performance metrics, leveraging data-driven insights to optimize customer engagement, satisfaction, and overall business outcomes.

You're the right fit if:

  • Bachelor’s degree holder with more than 4 years’ experience in B2B sales.

  • Preferably, with proven track record in sales/account management/business development function in healthcare/medical device industry.

  • Excellent sales and long-term relationship-building skills as well as collaborative, engaging and open-minded.

  • Excellent communication and ability to build and nurture relationships with medical officers/doctors/other relevant stakeholders and able to speak and write both in Bahasa Indonesia and English.

How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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The Company
Alpharetta, GA
80,000 Employees

What We Do

Do the work of your life to help the lives of others.

As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. ​

We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.

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