Key Account Manager

Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.

Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services.

Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.

With more than 1 000 customers, our KAM team is responsible for the largest customers. We are seeking a dynamic and experienced Key Account Manager to join our team. The ideal candidate will be responsible for managing a portfolio of strategic client accounts, ensuring account renewal, and driving upsell and cross-sell opportunities. You will report to the Chief Revenue Officer/Co-founder. 

Responsibilities:

• Manage and grow a portfolio of key client accounts.
• Ensure the renewal of existing contracts and identify opportunities for upsell and cross-sell.
• Develop and maintain strong, long-lasting client relationships.
• Understand client needs and requirements to offer suitable solutions.
• Work closely with other departments to ensure client satisfaction and alignment with their goals.
• Monitor and analyze account performance and develop strategies for growth.

Preferred skills & experience:

• A minimum of 3 years of experience in a similar role, with at least 2 years in the SaaS industry.
• Proven ability to manage and grow key accounts.
• Excellent client relationship management skills.
• Strong written and verbal communication skills.
• Experience with CRM tools, preferably Salesforce.
• Entrepreneurial mindset with a strong commercial orientation.
• Proficiency in both English and French.

Tools you’ll work with on a regular basis:

• CRM software, particularly Salesforce.
• Communication and collaboration tools like Notion.

Recruitment process:

• First Interview: A conversation with our Senior Talent Acquisition Manager to assess fit and experience.
• Second Interview: In-depth discussion with our Chief Revenue Officer.
• Task Assignment: A practical task or case study relevant to the role.
• Offer: Presentation of the job offer to the selected candidate.

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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