Key Account Manager

Job Description

The Key Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Main Responsibilities:

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Qualifications

• 5+ years’ experience within the igaming industry, ideally within a B2B strategic role
• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management at a senior level
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English is essential (an additional language would be an asset)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
• Be presentable, willing to travel and work outside of normal office hours
• Any other ad hoc duties related to the role

Additional Information

We offer:

• Competitive remuneration package
• Comprehensive training
• Professional and personal development
• Health insurance
• Dynamic working environment
• Outstanding experience in an international environment

If you are interested, please apply by adding your CV in English!

For more information please visit our careers page: www.evolutiongamingcareers.com

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 15,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). More information on Evolution.com.