Company Description
We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fuelled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.
Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for a Head of CRM Account Management (m/f/x) to join the team!
Job Description
Your playing field:
- Develop and Implement Sales Strategies: Create and execute best practice sales approaches for (top) customers.
- Key Account Management: Provide exceptional service and upsell opportunities to our top customers.
- Regulatory Support: Assist customers in navigating regulatory processes to optimize their use of our products.
- Team Leadership: Lead the CRM team for the Retail & Online Sports and Games verticals and manage the shift schedule.
- Event Management: Oversee event management and 1:1 sales approaches, including success definition and reporting.
- Cross-Department Collaboration: Work closely with stakeholders in CRM, financial insights, and other departments to develop proactive sales strategies.
Qualifications
Which skills you bring to the pitch:
- CRM/ Marketing Experience. Proven experience in sales management, preferably within the CRM space.
- Customer Focus. Strong background in key account management and customer service.
- Leadership Skills. Ability to lead and manage a team effectively.
- Pro active. Approaching customers and stakeholder pro actively.
- Communication. Excellent communication skills, verbally and written (English is mandatory, German is a plus)
- Process oriented. Experience with regulatory processes and requirements in the relevant industries.
- Analytical mindset. Strong analytical and reporting skills.
Additional Information
This is how we score with you:
- Established International Group. We have a solid foundation on which to grow.
- Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
- Relocation Support. To make your move to Malta as smooth as possible
- Competitive Package. We care for our employees, offering a competitive salary, Private health and dental insurance, and subsidized parking.
- On-site childcare. Worried about where to leave your 3+ year-old kids? We’ve got a game plan.
- Gym Allowance. Because we love Sports!
- Modern offices. Our very own Tipico tower provides an open-plan space with the latest technology.
- Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
- Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.
Think a career at Tipico’s right for you? Apply now and join our winning team!
If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels
We look forward to your application!
What We Do
We are Tipico, an exciting tech company and the leading sports betting provider in Germany. Our mission is to electrify the sports betting experience for every customer, every bet. We say that we “Maximise Spannung” – but we don’t just do it for our customers. Behind the scenes, our culture is bursting with energy and ambition. We do our utmost to get to the best outcome and achieve success, generating these powerful moments of Spannung, thriving through our values of Trust, Progress, and Passion. Every day brings fresh challenges and thrill, and we wouldn’t have it any other way.
Together as One Team, for ourselves and for each other, we commit to our work passions and devotions. It’s about being better than our best, raising the bar, progressing with agility, stronger today than we were yesterday. Using the newest tech stack, we push the limits of what’s possible and then go beyond. Our global teams deliver incredible experiences for customers, advancing our product every single day, obsessed with doubling, even tripling the Spannung. Because we believe that when adrenaline meets progress, awesome things happen.
This winning spirit is rooted in our humble beginnings, Tipico started out as 3 students with a dream in a small betting shop, offering the best in sports-betting products. We continue our mission at our headquarters - Tipico Tower in Malta, the main hub of the Gaming industry, together with our other offices, which can be found across 6 different international locations in Germany, Austria, Croatia, Poland, Gibraltar, and Colombia.
We Maximise Spannung in the world of sports betting!
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