Key Account Manager

A Day in Your Life at MKS:

As a Manager Key Accounts, where you will drive the overall sales performance of the designated accounts/region. You will develop sales practices and co-ordinate with teams to maximise sales from assigned accounts and through new customer acquisition.

You Will Make an Impact By:

• Act as main point of contact for the customers and therefore own the customer accounts. 
• Work closely with the manager to develop & execute strategic plans hence achieve sales and margin targets with responsible accounts and/or Dealers. 
• Exploring business expansion opportunities with existing customers and distributors to increase revenue and profitability. 
• Ensure customer satisfactions by handling customer needs, building strong professional relationships, ensuring quality products and services delivered. 
• Provide technical support through effective troubleshooting and issue resolution for the customers. 
• Ensure right channelisation of internal resources (time, effort, cost, etc.) 
• Collaborate with internal stakeholders to ensure seamless customer experience, such as:Product Management, R&D, TechCentres, Operations & Supply Chain, Finance, and other sales colleagues. 
• Implement annual price increases and new product introductions in your region/assigned accounts. 
• Enable external distribution partners/dealers to become independent and act as extended sales team for the organisation. 
• Perform related sales tasks such as process management through C4C, order processing, timely payment collections, and accurate Sales forecasting. 
• Continuously monitor and analyse the competitive landscape.

Skills You Bring:

• Educational Qualification: B.Tech / B.E – Chemical / Electroplating or M.Sc.
• Experience: 5 - 7 years of exp. from relevant/related industry
• Knowledge of MS Office and SAP 
• Good communication skills in English and regional language (preferred) 
• Field experience in General Metal Finishing, preferably in Deco-POP and CRC processes.
• Key competencies: Customer orientation, Relationship building, Business Acumen, Product and Service expertise, delivering the solution, resilience, negotiations, strong sense of ownership amongst others 

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

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