Achievements of Budget targets management and conduct of contractual negotiations, ensure store level activities are delivered through the Sell-Out team via the Sales Manager, accurate commercial and financial Key Accounts Management, initiating corrective actions if major deviation to plan, handling all activities and decisions with the “grandfather” principle with highest level of integrity Customer Expectations Evaluation and monitoring creation and delivery of action plans as MCNC, Marketing, Promotions, Incentives etc. accurate use of CRM.
- Delivery of budgeted targets assigned
- Delivery of account specific contractual obligations
- Delivery of new business targets
- Relationship management at merchants Head Office level, serving as their primary point of contact for all business-related matters
- Brick wall accounts against competitors
- Ensure that all relative information regarding the market and the business trend, be transmitted to the organization in an updated, qualified, and transparent way
- Manage a portfolio of assigned Key Account Merchants
- Achieve Refund Ratio, Hit Rate and any other sales targets taking corrective action when result materially deviates from expected
- Acquisition of new merchants, retention, and recovery of existing merchants
- Improve merchants’ knowledge and expertise with our services
- Maximize TFS business (IR and RR management)
- Maximize DCC business (Hit Rate management)
- Ensure proper communication with the merchants HQ
- Document in CRM all merchant’s specific information and activity done
- Main KPI’s
- Client retention
- New Sales/Hunting
- Cross-selling
- Contract renewal
- GB services and products
- Account Plans
- CRM
- Preferable skills and competencies
- Proven experience in sales, key account management or relevant customer relationship management roles
- Good customer orientation
- Good communication skills
- Ability to create personal relationship
- Problem solving attitude
- Basic knowledge of MS Office products
Business Knowledge/Educational Background
- 5 years of sales experience
- Business English
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
