Key account manager

Posted 2 Days Ago
Be an Early Applicant
Rotterdam
1-3 Years Experience
Fintech • Information Technology • Logistics
The Role
The Key Account Manager will focus on managing relationships with existing clients, developing sales plans, identifying sales opportunities, resolving customer issues, and coordinating sales activities to ensure customer satisfaction. Additionally, the role involves reporting on customer retention and market trends while enabling mutual growth through strategic partnerships.
Summary Generated by Built In

Location:

Rotterdam, South Holland, Netherlands

Job ID:

R0042651

Date Posted:

2024-02-29

Company Name:

HITACHI ENERGY THE NETHERLANDS B.V.

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

Description

Mission:

Key Accounts Management with a focus on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including:

Responsibilities:

  • Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers.
  • Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.
  • Resolving problems and ensuring customers receive high quality customer service.
  • Developing client retention and growth plans and strategies for developing profitable business with assigned accounts.
  • Reviewing and reporting on customer retention, business opportunity and market trends. Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Incumbents matching to this specialization are compensated based on achievement of sales targets. A Specialist Professional is a recognized subject matter expert in job area typically obtained through advanced education and work experience.
  • Responsibilities typically include managing large projects or processes with limited oversight from manager.
  • Develop, implement and manage the strategic/local account(s) strategy focused on the share of wallet growth, profitability and customer satisfaction. 
  • Coordinate sales activities and manage the resolution of specific customer problems.
  • Enabling mutual growth through strategic partnership and superior customer experience.

Background:

  • At least bachelor degree and preferably in electrical, electromechanical or electronic engineering.
  • Key Account Management experience within industrial environment preferably with medium and high voltage equipment.
  • Languages: Native Dutch and intermediate-to-fluid English
  • Availability for travel (occasionally within Europe, mostly within the Netherlands)
The Company
33,676 Employees
On-site Workplace

What We Do

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.

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