Key Account Manager

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

About the role

At Talabat, the role of the Key Account Manager will play a key role in driving growth, fostering relationships, and ensuring the success of key accounts. You will be responsible for ensuring the success and satisfaction of our partners, driving revenue growth, and contributing to the overall success of Talabat. 

Key Responsibilities:

Strategic Leadership:

• Lead the strategic development and execution of key account plans.

• Drive initiatives to strengthen relationships with major international restaurant chains.

Account Management:

• Take ownership of the end-to-end account management process for key partners.

• Ensure seamless communication and coordination to meet partner needs and expectations.

Growth and Expansion:

• Identify opportunities for revenue growth and expansion within the international chains segment.

• Collaborate with internal teams to implement strategies for increased market share.

Performance Analysis:

• Monitor key account performance metrics and provide actionable insights.

• Proactively address challenges and capitalize on growth opportunities.

Collaboration:

• Work closely with cross-functional teams, including Sales, Marketing, and Operations.

• Collaborate on promotional campaigns and initiatives to enhance partner visibility.

Key Responsibilities

• Manage critical partners with a high degree of complexity. 

• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships. 

• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.. 

• Ongoing training and development for your team. 

• Maintain granular reporting on team performance

• Set clear expectations, provide guidance, and ensure the professional development of team members.

• Develop and implement account management strategies to maximize partner success and revenue

• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.

• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.

• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.

• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.

• Prepare regular reports on team and account performance for senior management.

• Identify opportunities for process optimization and contribute to the development of best practices.