Key Account Manager

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

Will be responsible for developing, implementing and executing strategic business plans to drive growth in sales and improvement in KPI in assigned partners. To be successful in this role, you must be entrepreneurial, competitive in nature, self-driven, ambitious and a creative thinker with an engaging personality.

Responsibilities

• Account Growth: Develop and execute account plans that drive profitable growth for a group of top accounts. Identify opportunities for upselling, cross-selling, and expanding our product or service offerings to meet the partners’ evolving needs.
• Relationship Building: Establish and maintain strong, trusting relationships with key stakeholders at all levels in the partner’s organization. Act as the primary point of contact, ensuring their satisfaction and addressing any concerns or issues promptly. Identify key internal stakeholders to escalate and resolve incidences to keep the sales process moving forward.
• Data Analysis: Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data-driven strategies to optimize account profitability.
• Communication: Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
• Operational support: Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.

Requirements

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
• Proven experience as an Account Manager or in a similar role, especially focusing on top accounts.
• Demonstrated success in growing key accounts and meeting revenue targets.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Analytical mindset with proficiency in data analysis.
• Understanding of market trends and basic industry knowledge.
• Customer-centric approach with a track record of building and maintaining strong client relationships.
• Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude.
• Proficiency in English is required

Benefits

• Health and Life Insurance
• Indefinite-term contract
• 20 days of vacations
• $2,000 USD annual Coworking Travel Perk
• $2,000 USD annual Professional Development Perk
• $500 USD annual Fitness Perk
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening