Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The Key Account Manager is responsible for leading the commercial activities, supervising the Key Account team and driving all pre and post sales activities for the Division’s Top Customer. Using NBS Next principles, the Key Account Supervisor will work to build and implement strategy to bring in new business from within existing customer groups while developing new relationships with other potential customer groups while leading the Key Account Commercial team and activities to meet operating plan goals.
Essential Job Duties and Responsibilities
Supervise, coach, and lead Key Account team to achieve target revenue and profitability goals
Act in a direct sales capacity for the Top customer, including all general Sales and account management activities
Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings
Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings
Plan, organize, and lead balanced sales growth, continued account penetration, and customer satisfaction
Manage sales pipeline reporting, forecasting and aid in the creation of the annual plan for the Top
Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to
Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies
Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.
Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.
Work collaboratively with Product Management and Growth and Strategy teams to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs
Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division
Drive new product enablement, growth initiatives and liaise as a contact for business and technical concerns
Own and regularly update the strategic account plan backed by opportunities pipeline
Establish and maintain strong customer relationships with both internal and external customers
Drive execution of key priorities and customer sales projects/opportunities, including process management and CRM reporting
Perform Other duties as assigned
Education and Experience Requirements
BA/BS degree or equivalent.
8+ years’ work experience in sales, key accounts, or relevant commercial experience
Previous work experience in electronics / industrial applications, capital equipment is a plus
Strong communication skills and ability to collaborate with different stakeholders
Proven ability to drive the sales process from plan to close
Excellent mentoring and people management skills
Proven skills in customer interactions with profound sense of urgency and ownership based on dedication and drive to deliver on commitments.
Self-motivated and self-directed
Preferred Skills and Abilities
Ability to interact effectively at all levels of an organization with maturity and soft communication skills
Strong commercial instincts, negotiating skills, sales planning, reality-based opportunity assessment
Must demonstrate adaptability, energy/commitment, problem solving, perspective, process management and communication
Experience working with cross-functional teams in different geographic locations
Ability to motivate a team
Able to analyze data and sales statistics and translate results into better solutions
Working Conditions and Physical Demands
Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 40-50%
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Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Measurement & Control
Nordson Measurement & Control designs, develops and produces a wide range of process measurement and control instrumentation for a broad scope of manufacturing industries. By joining our team today, you will help us bring innovative ideas to life. Nordson Measurement & Control is a global team that works to create intelligent solutions that help our customers improve their manufacturing process, produce better products and become even more competitive. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Measurement & Control. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Skills Required
- BA or BS degree, or equivalent
- 8 or more years of experience in sales, key accounts, or relevant commercial experience
- Previous experience in electronics, industrial applications, or capital equipment
- Strong communication and collaboration skills
- Proven ability to drive the sales process from planning through closing
- Excellent mentoring and people management skills
- Strong customer interaction skills, urgency, ownership, dedication, and drive to deliver commitments
- Self-motivated and self-directed
- Ability to interact effectively across organizational levels with maturity and strong communication skills
- Strong commercial instincts, negotiating skills, sales planning, and opportunity assessment abilities
- Adaptability, energy, commitment, problem-solving, perspective, process management, and communication skills
- Experience working with cross-functional teams across different geographic locations
- Ability to motivate a team
- Ability to analyze data and sales statistics and translate results into improved solutions
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
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