Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Main objective is to achieve long term business results while providing and executing solutions for day-to-day concerns. Responsible for all interactions between our customer(Large Franchise Groups and Operational Support teams for our Multi Unit Chains, as well as our internal supporting departments. Directs and responsible for the successful execution of customer projects and activities by leading and engaging with our internal teams to meet customer and company objectives through teamwork, knowledge, and professionalism.
Essential Functions:
Interacts frequently with external customers/Franchisee’s/Regional Operations Support teams. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.
Builds long-term customer relationships while meeting short-term objectives.
Schedules and facilitates account reviews and develops action plans to ensure joint account objectives are being met.
Understands the customer’s business and priorities
Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.
Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution.
Leads and provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales.
Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc.
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Written, verbal, organizational and communication skills as well as problem-solving capabilities.
Ability to multitask, prioritize and be able to work independently or within a team environment.
Customer service and time management skills.
Negotiation skills and the ability to bring consensus or reconcile differences.
Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skill at persuading others to change their minds or behavior.
Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.
Skills Required
- Strong written, verbal, organizational and communication skills and problem-solving capabilities
- Ability to multitask, prioritize and work independently or within a team
- Customer service and time management skills
- Negotiation skills and ability to bring consensus or reconcile differences
- Knowledge of principles and methods for promoting and selling products or services (sales techniques, marketing strategy)
- Knowledge of customer service principles, needs assessment, quality standards, and customer satisfaction evaluation
- Skill at persuading others and social perceptiveness
- Ability to think creatively and develop new solutions or applications
- Ability to lead and provide direction to internal teams (administration, pricing, inventory planning, inside sales)
- Experience supporting large franchise/multi-unit accounts and coordinating new restaurant openings
- Provide letter of support from management if currently employed by a Gordon Food Service customer (conditional requirement)
- Must pass pre-employment drug test
What We Do
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate. We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada. Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee. Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses. We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities. Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
