Key Account Manager

Posted 7 Days Ago
Be an Early Applicant
Ann Arbor, MI, USA
In-Office
Junior
Logistics • Transportation
Smart solutions to move your freight
The Role
Manage relationships for top clients, act as primary liaison, expand accounts through sales and negotiation, coordinate carriers and equipment, maintain tracking/reporting, ensure billing accuracy and shipment integrity.
Summary Generated by Built In

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Key Account Manager at RXO, you’ll serve as the daily point of contact and relationship manager for our most important clients.

What your day-to-day will look like

  • Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction
  • Expand current customer accounts through ongoing relationship development
  • Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
  • Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales
  • Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures
  • Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics
  • Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 1 year of professional experience

It’d be great if you also have:

  • 5 years of experience in a transportation sales environment
  • Excellent verbal and written communication skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

  • Comprehensive medical, dental, and vision plans

  • 401(k) retirement plan with up to 5% company match

  • Pre-tax accounts to help streamline eligible expenses

  • Company-paid disability and life insurance

  • Employee Assistance Program (EAP)

  • Career and Leadership Development Programs

  • Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Skills Required

  • Bachelor's degree or equivalent related work or military experience
  • 1 year of professional experience
  • 5 years of experience in a transportation sales environment
  • Excellent verbal and written communication skills

RXO, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RXO, Inc. and has not been reviewed or approved by RXO, Inc..

  • Healthcare Strength Medical coverage is described as comprehensive, including prescription drugs, virtual care, dental and vision, with the company stating it covers the majority of healthcare costs. Wellbeing resources such as mental-health/EAP and pre- and post‑natal support are also highlighted.
  • Retirement Support Retirement offerings include a 401(k) with company match that the company reports enhancing in 2024, with plan details available through the Benefits Center. Access to financial planning services further supports retirement readiness.
  • Leave & Time Off Breadth Time off options are described as broad, covering paid vacation and specialized leaves such as bereavement and military leave with differential pay. Additional provisions include parental/family‑bonding leave and, in some materials, paid time off for volunteering.

RXO, Inc. Insights

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The Company
HQ: Charlotte, NC
4,634 Employees
Year Founded: 2022

What We Do

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.

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