Key Account Manager

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 40 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution’s dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services. 

Job Description

The ideal candidate is a passionate, self-motivated, and detail-oriented professional who is committed to the success of our customers. The role is responsible for developing, maintaining, and expanding key account management activities. Acting as the primary liaison between Evolution Group and its clients, the successful candidate will ensure the timely and effective delivery of products and solutions, while driving revenue growth and content sales.

Key Responsibilities

• Develop and maintain strong customer relationships to promote retention and long-term loyalty.
• Work closely with customers to ensure satisfaction with services provided and proactively address areas of concern.
• Provide technical support to customers to ensure optimal use of products and services.
• Accurately update and document all account-related activities in internal systems to ensure effective tracking and reporting.
• Plan and facilitate client meetings, presentations, and events to educate customers on Evolution’s products, services, and benefits.
• Conduct research and analysis of client feedback, monitoring new and existing projects to ensure desired outcomes.
• Identify and escalate process challenges and service issues to the sales and marketing teams where appropriate.
• Maintain effective working relationships with internal stakeholders, including sales, marketing, design, creative, advertising, logistics, and management teams.
• Gather and analyse customer feedback, benchmarking against industry best practices to enhance customer success initiatives.
• Develop a thorough understanding of the Company’s products, services, and value propositions.
• Acquire a strong understanding of client businesses and key stakeholders to maximise revenue opportunities.
• Advise customers on the most effective ways to utilise products and solutions in line with their business needs and strategies.
• Manage information flow and communication between key clients and internal teams, including the preparation of weekly and monthly reports.
• Identify upselling and cross-selling opportunities to grow revenue within managed accounts.

Qualifications and Requirements

• A minimum of 3+ year’s experience in sales, account management, relationship management, or a similar role.
• Experience in the iGaming industry would be advantageous.
• A bachelor’s degree in economics, Business Management, or a related field will be advantageous.
• Fluency in English is required; additional languages will be considered a strong advantage.
• Above-average proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong self-motivation with the ability to exercise independent judgment.
• Excellent planning, organisational, and time-management skills.
• Results-driven mindset with a strong commercial focus.
• Willingness and ability to travel as required.
• Excellent written and verbal communication skills.
• Location Preference: Cape Town (also open to Johannesburg).

As a valued Team Member, you will be offered the following:

• Competitive salary
• Career growth opportunities 
• An inclusive and diverse workplace, like-minded colleagues