Key Account Manager

Want to own the relationship between a fast-moving brand and the world's biggest retailers? You'll be in the buyer's room negotiating terms one day and deep in category data the next — turning insight into shelf space and shelf space into sales.

About ZURU

ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.

Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.

One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.

About the Role:

As Account Manager, you'll be the driving force behind ZURU Edge's growth, owning and growing key buyer relationships that turn shelf space into market share. You'll be the trusted face of some of the biggest, fastest-growing brands in FMCG, translating category insight into commercial wins and turning every buyer conversation into an opportunity to win.

How You Will Make An Impact:

• Through your efforts, you will have a significant impact on the success of the ZURU Edge AU business. By leveraging your strong understanding of the 4P framework and ability to drive mutually beneficial outcomes, you will work with internal stakeholders to develop the ZURU Edge AU customer strategies.

• Your excellent communication and interpersonal skills, as well as your proven track record in account management and negotiation, will help you to effectively collaborate and align strategies with your customers.

• Your organization and time management skills will ensure that you are able to work independently while managing multiple priorities to effectively execute these strategies. Ultimately, your self-motivated and results-driven nature combined with your financial acumen will mean that you achieve and exceed your sales targets.

Core Roles And Responsibilities:

Customer Relationship Management

• Build and maintain strong relationships with buyers, understanding their needs and preferences.

• Collaborate with them to develop strategies that align with our business goals.

Sales Performance

• Take ownership of key sales measures and targets, striving to achieve and exceed them.

• Continuously analyse sales data and market trends to identify growth opportunities and develop action plans.

Cross-Functional Collaboration

• Work closely with the teams to implement customer category strategies effectively.

• Ensure the execution of best-in-class 4P (product, price, place, and promotion) strategies.

Customer Service Excellence

• Collaborate with Demand Planning to ensure exceptional customer service levels.

• Proactively address any potential issues and work towards exceeding customer expectations.

Category Management

• Partner with the team to implement category plans and trade business plans to ensuring the success of category initiatives.

Promotional Strategy

• Implement and execute promotional strategies in collaboration with customers.

• Effectively manage trade budgets, optimize product range and space allocation to maximize sales opportunities.

Negotiations and Trading Terms

• Manage customer negotiations aligned with ZURU’s commercial strategy.

• Drive favorable terms while maintaining strong relationships with customers.

Continuous Improvement

• Identify opportunities for efficiency, profitability, and overall improvement in category management.

• Proactively seek innovative solutions to enhance processes and drive business success.

Skills & Experience Required:

• Proven track record in national account management, with a focus on achieving sales targets and building customer relationships.

• Strong understanding of the 4P framework and experience in executing category strategies.

• Excellent negotiation skills with the ability to drive mutually beneficial agreements.

• Analytical mindset with proficiency in analyzing sales data and market trends.

• Exceptional communication and interpersonal skills to effectively collaborate with cross-functional teams and customers.

• Detail-oriented with strong organizational and time management skills.

• Self-motivated and results-driven, with the ability to work independently and manage multiple priorities.

• Experience in category management or shopper marketing is desirable

LIFE@ZURU

ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction).

At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com.

ZURU – Reimagining tomorrow 🚀