foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionAs a Key Account Manager, you will be responsible for managing and growing strategic partnerships with Local Shop accounts. Your goal is to ensure healthy and sustainable growth for our partners, solve challenges collaboratively, and deliver exceptional service by working closely with cross-functional teams. The ideal candidate will have strong commercial acumen, problem-solving skills, and a hands-on approach, with a background in the retail sector
Key Responsibilities:
- Account Management: Build and maintain strong relationships with Local Shop key partners, to drive mutual success.
- Growth Strategy: Define and execute strategies to ensure sustainable and profitable growth for your accounts.
- Lead negotiations for high impact campaigns and other opportunities.
- Problem Solving: Actively address and resolve partner challenges, providing effective and tailored solutions.
- Collaboration: Work with Sales, Operations, and Marketing teams to deliver seamless partner support and optimize performance.
- Performance Monitoring: Analyze account data, track KPIs, and use insights to drive improvements and meet growth targets.
- Industry Expertise: Leverage your knowledge of the retail or supermarket industry to identify opportunities and create value for partners.
Hands-On Approach: Be actively involved in day-to-day management, addressing issues promptly and ensuring high service standards.
QualificationsWhat We’re Looking For:
- Experience: 2-4 years in account management, business development, or a similar role, ideally within retail.
- Commercial Acumen: Proven ability to drive sustainable growth through strategic planning and execution.
- Relationship Management: Strong interpersonal skills with the ability to build trust and foster long-term partnerships.
- Problem-Solving Skills: Adept at analyzing challenges and implementing effective solutions.
- Collaboration: Experience working with cross-functional teams to achieve shared objectives.
- Industry Knowledge: Familiarity with the retail or supermarket landscape, including trends and key players.
Adaptability: Comfortable managing multiple accounts in a fast-paced, evolving environment.
Additional InformationA few reasons you’ll love working with us:
- Mobile plan + support for your next phone
- Discounted gym membership (yes, we’ve got your back—literally)
- Help with your public transport costs
- Private health & travel insurance
- Competitive pension plan
- 5 weeks of vacation
- foodora Pro subscription (bring on the delivery perks!)
- Access to LinkedIn Learning for leveling up your skills
- Awesome AW’s and (pink) parties!
Skills Required
- 2-4 years in account management or business development
- Experience in the retail sector
- Strong interpersonal skills
- Problem-solving skills
- Experience with cross-functional teams
- Familiarity with the retail landscape
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
