Key Account Manager – Online Pure Players & Omnichannel

Permanent

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

We are seeking a passionate and entrepreneurial team player to lead and execute a strategic plan for the Builders channel and selected customers within the Kitchen Retail channel.
Reporting to the Head of Sales Spain, you will join a fast-growing organization in the household appliances sector, taking on a role with significant autonomy and responsibility.
This role requires close collaboration with various departments, including Marketing, Trade Shopper Marketing, Finance, and Demand Planning.

As Key Account Manager for online pure players and omnichannel retailers, you will own the relationship and performance of national e-commerce accounts and other Brick and click national accounts (e.g., Amazon) and the online businesses of major retailers in Spain. You will manage sales targets, profitability, and digital visibility, creating long-term, win–win partnerships.
 

Location

The role is based in Alcobendas (Madrid).
Nationwide travel to visit customers is required.

What you’ll do:

• Lead the end-to-end relationship with key online customers, looking beyond current-year sales to build sustainable, long-term growth.
• Own the commercial plan: pricing, promo calendar, terms, and P&L for your accounts, maximizing turnover and optimizing profitability.
• Cooperate and collaborate with the e-trade operations department to have : assortment strategy, content quality (A+), ratings & reviews, SEO/SEM coordination, availability, and search share.
• Plan and negotiate online campaigns and brand activations (e.g., Prime Day, Black Friday, Cyber Week), coordinating with Trade Marketing and Supply Chain.
• Monitor performance via dashboards (sell-in, sell-out, traffic, conversion, basket, returns) and act on insights to improve KPIs.
• Ensure on-time deliveries and resolve operational issues quickly, acting as the internal link with Customer Service, Logistics, Finance, and Marketing.

Who you are:

• Solid experience in key account management within a multinational environment focusing on online/e-commerce accounts.
• University degree, preferably in Business, Economics, or a related field.
• Proven experience managing pure players and online businesses of large retailers in Spain (e.g., Amazon, marketplaces, and omnichannel partners).
• Strong understanding of digital marketing and e-commerce levers: content, search, media, CRM, promo mechanics, and conversion optimization.
• Advanced analytical skills with a data-driven mindset; ability to translate insights into commercial actions (pricing, promo, media, content).
• Strong marketing acumen and excellent sales and negotiation skills.
• Proficiency in Microsoft Office tools, advanced MS Excel and proficiency with analytics dashboards and e-commerce tools.
• Excellent presentation and communication skills.
• Fluent Spanish and English (mandatory due to contact with internal and external stakeholders at international level).

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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