The Senior Account Manager will lead the end-to-end strategy for a portfolio of SMB and Mid-Market clients at Blip, driving sustainable growth, retention, and revenue maximization. This role acts as a trusted strategic partner, identifying expansion opportunities, influencing client decision-making, and aligning commercial initiatives with both client and company business objectives.
Key Responsibilities
- Manage a portfolio of 20 to 40 key accounts, focusing on growth, profitability, and retention.
- Define and execute advanced account strategies, with a mid- to long-term perspective.
- Identify, develop, and close upselling, cross-selling, and expansion opportunities within the assigned accounts.
- Build strong relationships with senior stakeholders and decision-makers on the client side.
- Lead complex negotiations, including renewals, contract expansions, and strategic agreements.
- Develop and present robust business cases, incorporating financial analysis, ROI, and impact projections.
- Monitor and optimize account performance through KPIs, forecasting, and revenue analysis.
- Collaborate cross-functionally (Sales, Finance, Product, Customer Success) to ensure effective execution of strategies.
- Proactively identify risks within the portfolio and design mitigation and contingency plans.
- Generate actionable insights and share best practices to elevate overall commercial performance.
- Act as a reference point in solving complex business challenges, with a consultative and results-driven approach.
- 5+ years of experience in B2B sales, preferably within technology or digital solutions.
- Proven experience managing strategic accounts (Mid-Market or Enterprise).
- Strong track record of meeting or exceeding revenue targets.
- Experience in complex negotiations and consultative sales cycles.
- Advanced proficiency in Excel and commercial analytics/forecasting tools.
- Based in Mexico City.
- Availability to travel.
- Strong business acumen, financial analysis skills, and strategic thinking.
- Strategic thinking and results orientation
- Consultative approach with a strong customer focus
- Advanced negotiation and stakeholder management
- Data-driven decision-making
- Resilience and adaptability in dynamic environments
What We Do
We connect people and companies in intelligent chat on the main messaging channels that sell, serve, solve and surprise. For this, we combine the best of technology and human knowledge in our company and on the Blip platform, always anticipating and creating trends. Want to know more about Blip? Access our website!
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