Account Manager
Location: Berlin (Full time, Office Based)
Required: Minimum of a B2 German
What we do at OrderYOYO
Helping restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.
The Role
We are looking for a commercially aware and relationship-driven Account Manager to join a brand-new team looking after our most valuable restaurant partners. You will help our restaurants grow, stay with us and get more from everything we offer.
We’re launching this team across the UK, Germany, Denmark, Sweden and the Netherlands, with plans to expand further next year, so this is a great chance to help shape a new function from the start!
Here’s a taste of what you’ll be doing:
· Managing a cohort of key restaurant partners
· Growing GMV within your accounts by helping partners increase orders through their app and website.
· Running regular check-ins with your partners and gathering feedback to share with our product and commercial teams.
· Using our CRM insights to spot where a partner’s performance could improve and where extra support or products would help.
· Driving adoption of additional products and features, such as marketing packages, ePOS and Self-Service Kiosks.
· Identifying upsell opportunities on our existing products and services.
· Protecting retention by spotting early signs of risk and acting before a partner churns.
· Working closely with Onboarding, Sales and Support so partners get a joined-up experience.
· Your success will be measured on GMV growth, retention, product adoption, customer satisfaction and upselling.
What We Are Looking For In You
· Experience in account management, customer success or a client-facing commercial role is preferred but not necessary. We are looking for attitude and a drive to succeed above anything else.
· Someone who builds strong, long-term relationships and earns trust quickly.
· Commercially aware: you understand how your customers make money and how to help them make more.
· Comfortable with data, and able to take insights from dashboards and turn them into clear recommendations.
· Organised and proactive, able to manage accounts, prioritise well and follow through.
· A confident communicator over the phone
Pay range and compensation package
· Basic salary - €2800 p/m plus bonus.
Who we are at OrderYOYO
Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One Team) are what make us who we are and will be embedded in your day-to-day no matter what area of the business you work in.
Benefits
· Monthly Friday Socials and regular ad-hoc socials.
· Quarterly Conferences and training days.
· Employee Awards.
· Holiday buying Scheme.
· Wellness Wednesdays.
· Personal development plans and genuine career development opportunities.
Skills Required
- Minimum B2 proficiency in German
- Experience in account management, customer success, or a client-facing commercial role
- Ability to build strong, long-term customer relationships and earn trust
- Commercial awareness and understanding of how customers can increase revenue
- Comfort working with data and turning dashboard insights into recommendations
- Strong organization, prioritization, proactivity, and follow-through
- Confident phone communication skills
What We Do
The times for traditional online takeaway are changing - don’t be a side dish, when you could be the main course. We envision: A transformation in the modern online ordering culture, enabling local takeaway restaurants to take back control of their business – to attain independence, navigate and succeed as a Local Takeaway Restaurant in the new normal of the jungle of takeaway vendors and business models. We say: Don’t drown in a sea of anonymous service providers - stand out with your story, branding, and cooking. We believe in empowering takeaway businesses into becoming local heroes. We believe in Small being the New Big. OrderYOYO supports local takeaway owners to achieve their dream of becoming renowned for their food, reviving their passion and pride in their skills. By providing takeaway restaurants with branded websites, mobile apps and 360° Marketing we ensure that end-consumers order directly at their local takeaway restaurants, thus bypassing the Food Portals. Our mission is to be the preferred digital business partner for local takeaway restaurants, by inspiring and empowering them to engage with their customers - both new and returning. A loyal customer is not only paying for a product, they’re also very likely to promote it as well. Join our journey at OrderYOYO.com - we are here to bring your business at your fingertips. At OrderYOYO you will be empowered with relevant data, insights, tools and transparency on how your business is performing online - and ultimately how to secure continuous growth.
