The Role
Manage and retain key logistics clients by profiling accounts, developing and implementing account strategies and pricing, conducting satisfaction surveys and visits, resolving disputes, analyzing trends, and delivering regular sales and performance reports.
Summary Generated by Built In
POSITION TITLE: Key Account Manager - Logistics & Supply Chain
FUNCTION/DEPARTMENT: Commercial
REPORTS TO: Project Development & Corporate Accounts Manager
DIRECT REPORTS/Supervises:N/A
Employment Type: Permanent and Pensionable
Eligibility: Kenyan nationals only
Industry: Logistics & Supply Chain
JOB PURPOSE: To provide a link between the company and key clients to enhance their satisfaction and retention
Working relationships:
INTERNAL
• Commercial team
• Airfreight manager
• HoDs
EXTERNAL
• Clients
Key Responsibilities
1. Analyze and profile client accounts based on performance, value and potential and generate periodic reports
2. Determine the crucial needs of key clients and ensure that they receive first-class customer care and service
3. Develop a strategy for managing key accounts and ensure its implementation
4. Conduct regular customer satisfaction surveys and make necessary improvements for key accounts
5. Develop pricing structures for key clients
6. Resolve disputes and maintain client relationships to promote client retention
7. Conduct account reviews
8. Analyze and adapt new strategies to react to changing business trends
9. Conduct client visits based on target prospects.
10. Generate weekly sales reports and submit to management
Requirements
Experience
• Minimum of 5 years' experience as a Key Account Manager within the Logistics & Supply Chain industry.
Qualifications
• Bachelor's degree in Sales and Marketing
Personal Attributes
• Self driven
• Resilient
• Results oriented
• Integrity
• Interpersonal Relations
• Team Player
• Presentable
• Proactive
Skills Required
- Minimum of 5 years' experience as a Key Account Manager within the Logistics & Supply Chain industry.
- Bachelor's degree in Sales and Marketing.
- Eligibility: Kenyan nationals only.
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The Company
What We Do
We go the extra mile for your last mile – with specialized divisions to serve even the most diverse of industries. CDL is your premier regional carrier for complete delivery coverage – guaranteed.
